Channel Account Manager, NinjaOne
More information about location
Endpoint IT management platform
Open for applications
Endpoint IT management platform
501-1000 employees
Open for applications
More information about location
501-1000 employees
Company mission
To simplify IT operations, making IT teams more efficient and users more productive.
Role
Who you are
- 3-5 years’ experience working with Channel Partners, Value Added Resellers, Distributors or Managed Service Providers
- Thorough understanding of the reseller channel and what it takes to enable partner growth
- Experience building and maintaining a strong network of partners
- Strong written and verbal communication skills
- Analytical, strategic mindset with proven problem-solving skills
- Excellent customer service skills, with exceptional business and technical acumen
- Ability to stay organized and thrive in a fast-paced, collaborative team environment
What the job involves
- The Channel Account Manager is responsible for achieving sales, profitability and retention objectives as part of the NinjaOne reseller program
- You’ll monitor and grow reseller-derived revenue through partner marketing and sales programs, ensuring Channel excellence through conflict management, contract agreement, and process adherence
- Consistently meet and maintain your relationship with NinjaOne channel partners and customers
- Drive Net dollar Retention through cross-sell upsell activities
- Manage communications and employ conflict resolution with customers
- Track and coordinate activities for each account
- Negotiate and closing contracts
- Analyze marketing trends and predictions
- Determine customer needs and propose appropriate solutions
- Identify new sales opportunities within existing accounts, including encouraging clients to upgrade services
- Secure leads for potential customers and appointments for the lead with a sales team member (e.g., account executive)
- Gather information on the lead’s budget, authority (i.e., ability to make purchase decisions) need for the Company’s product/service, and the timeline (i.e., when the lead will be able to make a decision)
- Work closely with CAMs and channel team to assist in larger team initiatives
Our take
NinjaOne is an IT endpoint management platform that offers comprehensive solutions for managing and securing endpoints in an organisation's IT infrastructure.
The platform helps enhance security measures and ensure optimal performance across various endpoints through a variety of products from vulnerability patch management to cloud backups for multi-tenants. It is also able to protect users logging into IT systems remotely, making it a valuable option to the large roster of companies embracing remote work.
Since founding in 2013, NinjaOne has grown both its team and customer base substantially, and now serves the like of NVIDIA, Nissan and HelloFresh. A grand influx of funding will allow the company to hyper-focus on its customer support, especially in remote form, and continue to develop its products and automations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Feb 2024
$231.5m
SERIES C
Mar 2020
$30m
GROWTH EQUITY VC
Total funding: $261.5m
Company benefits
- Flexible working hours with hybrid office options
- Grow personally and professionally with one of the fastest growing companies
- Enjoy your lunch covered by NinjaOne 3 times/week at the office
- Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
- Develop your skills through our renowned training platform
- Collaborate with a curious, kind, international and intercultural workforce
Company values
- We are CURIOUS - At Ninja, everyone’s opinion matters. We challenge the status quo, we ask questions, and we provide suggestions
- We have INTEGRITY - We want to work with people who have strong moral principles. People who are honest, respectful, and helpful
- We practice KINDNESS - We are friendly, considerate people who practice empathy in our everyday interactions
- We show HUMILITY - We amplify other’s achievements above our own. And we don’t take ourselves too seriously
- We are BUILDERS - We are constructive with our thoughts and actions, and we always take a hands-on approach, whether it’s building great technology, communities, or careers
Company HQ
Congress Avenue Historic District, Austin, TX
Articles
Leadership
Sal Sferlazza
(CEO)Co-Founder and member of the Board of Directors for Boostlingo. Founder and Principal for LaunchCapital.co. Previously co-founded other companies including Realm Interactive/NCsoft and PacketTrap/Quest Software.
Christopher Matarese
(President & CFO)Serial entrepreneur. Co-founded Boostlingo, Launch Capital, Anchor and Bandera.
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