Ads Technical Support Specialist, Pinterest
More information about location
Visual bookmarking tool for saving & discovering creative ideas
Job no longer available
Visual bookmarking tool for saving & discovering creative ideas
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To bring everyone the inspiration to create a life they love.
Role
Who you are
- Minimum of 5 years experience working in a support role
- 3 years of online advertising experience preferably in the measurement/delivery space
- 3 years experience working with SQL, HTML, CSS, and JavaScript is preferrable
- Working knowledge with Google Analytics, MMP’s, Tableau, and Salesforce is preferrable
- Knowledge of measurement solutions, web analytics, eCommerce data feeds and retail industry
- Experience with triaging and troubleshooting technical products / platforms (ex. ad networks, Google Analytics, conversion tracking) for business customers with a client service mindset
- Data analysis skills to frame and break apart large business problems and effectively build business cases to advocate technical solutions
- Strong communication skills with the ability to comfortably interact with cross-functional partners
- Ability to thrive in a fast paced, dynamic environment
What the job involves
- We consider businesses our customers on Pinterest, as they play a big role in providing the content that helps people discover and save the things they love
- We’re looking for a motivated self-starter to join our Customer Operations team and help our global partners, big and small, get discovered by millions of people looking for things to plan, buy and do
- You’ll work directly with our customers to answer questions, solve problems, and you’ll take the insights you gain to our product and engineering teams to help make Pinterest even better
- The work you will do will drive a better user experience for our customers and ensure that Customer Operations is connected to the direction of our growing product
- Manage technical support issues on a daily basis: verify issues, isolate and diagnose the problems and resolve the issues across Pinterest’s business products suite
- Handle escalations from outsourced vendors, and contribute to improving their performance
- Partner with Product Specialists to represent the voice of businesses for EMEA customers
- Perform bug triaging and partner with engineering to resolve customer issues
- On-call weekends and evenings may be required
Our take
Inspiration and ideas can pop into your head at any time, and with the growth of social media and networking, sharing these interests and gaining exposure has never been easier. Pinterest exists to display these moments visually, as a kind of digital pinboard allowing users to save and share digital images which have inspired them.
Pinterest's emphasis on visual discovery has differentiated it from competitors and created a more positive and fulfilling experience for its users. Pinterest in many ways provides a respite from the ceaseless negativity that plagues social media such as Facebook and Twitter, and this is perhaps responsible for its userbase expanding to 450 million users in 2022, driven by uptake mostly outside of North America.
Pinterest has not been immune to woes affecting the global tech sector and made about 5% of its workforce redundant at the end of 2022 and the start of 2023. Having restructured to face a challenging climate, it is well-positioned to resume its growth, which has increased consistently year on year. Its immediate goals are to continue to grow its user base and expand the uptake of its short video product, which it aims to monetize.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Ben Silbermann
(CEO)Worked as a Product Specialist at Google for 2 years before leaving to work on his own apps, which led to founding Pinterest
People progressing
Joined as Marketing Lead, promoted to Head of Growth Ops for English-speaking markets after 3 years. They've have since been promoted to Global Head of Editorial, a position they started in 2022.
Salary benchmarks
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