General Manager, Papa
Consumer
More information about location
Companion care for older adults & families
Posted today
Companion care for older adults & families
501-1000 employees
Posted today
More information about location
501-1000 employees
Company mission
To get everyone a pal for companionship and care, help with groceries or a pet, a lift to the doc, or a walk around the park.
Role
Who you are
- 10+ years of experience across general management, marketing, growth, operations, business operations, and/or related leadership roles
- 0→1 mindset with a track record of building in ambiguous, fast-moving environments
- Demonstrated experience scaling a consumer business, with strong command of customer acquisition, growth marketing, funnel optimization, and unit economics (e.g., CAC, conversion, retention)
- Experience leading multiple cross-functional areas and driving execution across growth, marketing, operations, analytics, and technology
- Track record of building and scaling new businesses, products, or service lines in ambiguous, fast-moving environments
- Strategic operator who can set direction while rolling up their sleeves to drive execution
- Strong people leader with experience building, developing, and scaling high-performing teams
- Highly analytical and data-driven, with a track record of using data to make decisions and drive business performance
- Strong executive communicator and collaborator, comfortable partnering with senior leadership and presenting to executives and Boards
- Consumer marketplace or services experience preferred
What the job involves
- Papa Consumer is poised to become Papa’s next major growth engine, expanding our proven enterprise model directly to consumers
- We’re leveraging our nationwide supply network to serve tens of millions of consumers who need support and are willing to pay out of pocket
- With early traction established, we’re looking for an entrepreneurial General Manager to scale the business
- Reporting directly to the CEO, the GM will lead growth, marketing, and operations partnering closely with the technology teams to build the product needed to scale
- Own the Consumer Business: Lead day-to-day strategy and execution across growth, marketing, and operations, with accountability for overall business performance
- Executive Leadership: Partner closely with the CEO and executive team on Consumer strategy, performance, and key decisions; represent the business in Board discussions as needed
- Drive Growth & Marketing: Own customer acquisition across paid media, in-house marketing, and local referral/community channels; rapidly test, learn, and optimize channel performance while developing new strategies and channels to accelerate growth
- Lead Consumer Operations: Oversee activation, inbound support, and visit success, building scalable processes that deliver a strong customer experience
- Drive Cross-Functional Execution: Serve as the central program leader across Consumer workstreams, translating strategy into clear priorities, owners, milestones, and execution
- Own Analytics: Build and use dashboards, funnel metrics, and operating KPIs to identify opportunities, diagnose issues, and drive decisions
- Shape Product: Translate business and customer needs into technology requirements and relative priorities, partnering with Product, Engineering and Design to build the technology needed to scale
- Oversee & Build the Team: Lead the existing ~10-person Consumer team and evolve the organization and capabilities as the business scales
Our take
Loneliness is a major problem for the ageing population, and Papa is the first platform dedicated to providing clinical care and friendship to older people. With 50% of older people considering themselves lonely, the company provides a solution to people who don’t need medical care but would benefit from companionship.
“Papa Pals” are matched with elderly users via the network and assist in basic tasks whilst providing friendship and fun. They might help with housework or technical difficulties, take the elderly person to appointments, or just spend time with them. Papa has also started to provide virtual care and chronic care management, and expanded its offering to help families too.
Papa was founded in 2017 and quickly expanded to 50 US states. It provides a strict vetting process to ensure the system is safe for its users. Further, the company's recent partnership with Uber to provide rides for its users is also an example of the strategic moves it is making to offer a comprehensive service.
Freddie
Company Specialist at Welcome to the Jungle
Insights
46% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2021
$150m
SERIES D
Apr 2021
$60m
SERIES C
Total funding: $240.6m
Company benefits
- Remote-first environment: Our team thrives in a remote-first environment. No matter where home finds you, you’re 100% part of the team
- Great insurance: We offer comprehensive medical, dental, and vision coverage, HSA/FSA plans, life insurance, and short- and long-term disability coverage
- Long-term rewards: At Papa, we match your energy and your 401K—up to 4%. On top of competitive pay, we provide equity in a high-growth startup
- Generous PTO: R&R rates high at Papa. We offer flexible PTO and 11+ paid holidays so you have time to do what you love with who you love
- Whole-human support: Your well-being is tops, so you’ll have access to Ginger, Talkspace, and Happify, along with financial well-being providers
- Papa for Papa: We all need a pal sometimes. Papa employees have access to Papa Pals for an extra set of hands when you and your loved ones need it most
- Family bonding: Families come in different shapes and sizes. We’re here for them all. Papa provides 12 weeks of gender-neutral parental leave, for true time with your new teeny
Company HQ
Brickell, Miami, FL
Leadership
Andrew Parker
(Founder & CEO)Andrew started their career with 3 months at Cbeyond as an Account Executive, before working as an AT&T Account Manager for 2 years. They left their VP of Health Systems position at MDLIVE in 2017 to found Papa as CEO.
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