Senior Implementation Manager, Findigs

• 7+ years of progressive experience in a technical project management, implementation, or a strategic customer-facing role within an Enterprise environment
• Demonstrated success in leading and managing full-cycle deployments for multi-site, large-scale enterprise customers
• Exceptional ability to communicate, negotiate, and present effectively to C-level executives and senior business leaders
• Proven ability to structure ambiguous, multi-faceted problems into clear, phased project management methodologies
• Demonstrated resourcefulness and agility when operating under pressure or within new, complex spaces
• Willingness to travel up to 25% of the time

Desirable

• The core function of the Implementation team is to ensure that customers can seamlessly begin operations on our platform as soon as possible
• Beyond the traditional day-to-day responsibilities of project management, the team is responsible for helping our Engineering and Product teams determine customer pain points to ensure quality and speed in the implementation process
• We are seeking a highly accomplished and strategic Senior Implementation Manager to join our team. This role is crucial to Findigs' growth, focusing on deploying our product within our most complex large enterprise customer environments
• You will be expected to make a significant impact not only by ensuring exceptional outcomes for our customers but also by shaping the strategy for how Findigs scales its implementation practices. You will also serve as a reliable, influential expert and a role model for the wider team
• Partner through a consultative approach with our biggest Enterprise customers to deeply understand their complex organizational goals, translating that knowledge into a prescriptive deployment strategy that guarantees long-term platform success
• Critically evaluate and pioneer new processes and tools for launching Enterprise accounts, driving efficiency and scalability across the Implementation team
• Lead and manage comprehensive project plans, expertly coordinating resources across internal teams, high-stakes customers (including C-suite and technical leads), and key third-party partners
• Quarterback complex configuration during implementation by leading advanced system setup, validating critical technical configurations, and being accountable for delivering resolution on complex issues for customers
• Act as the strategic Implementation voice in the room when collaborating with Sales, Product, and Engineering, ensuring seamless handoffs and a unified customer experience on our largest accounts
• Directly influence our future products by consolidating and prioritizing feedback from customers, acting as a key advocate in the product prioritization process
• Travel to customer locations to ensure executive alignment, lead critical on-site launch activities, and facilitate key strategic or partnership discussions