Product Manager, EverCommerce

• Our ideal candidate is passionate about technology and creating solutions that simplify the lives of business partners, developers, and their customers
• You have years of experience working with integrated payment solutions, analyzing customer needs, and working across multiple lines of business
• You take an API-first approach to solving problems and can articulate partner and developer needs into endpoints, workflows, and documentation
• You value building trust and rapport with the people you work with and recognize its effect on your success
• In addition to the primary commercial product role defined above, you have expert experience breaking down high-level initiatives and solution requirements into detailed features for execution by delivery teams
• You are naturally curious and have a passion for solving real customer problems. In addition to payments experience, you have a proven track record of delivering API and SaaS solutions to the market
• You utilize all data available to make informed and calculated decisions
• You have an in-depth industry knowledge of payments-as-a-service and experience delivering solutions to simplify the lives of small and medium businesses
• 5+ years of product management experience with a proven track record of delivery or related experience in high-growth SaaS environments
• Bias for action and a strong test & iterate approach focused on driving usage and revenue growth
• Deep understanding of payment processing and the payments industry
• Product experience serving web SaaS and mobile app products
• Experience with Agile methodologies
• Able to generate quantitative insights by leveraging analytics tools and working closely with the product analytics team
• Excellent verbal and written communication skills
• Must be comfortable in high-accountability, dynamic, and sometimes ambiguous work situations and thrive in change
• Strong initiative, keen attention to detail, and complex problem-solving abilities
• Deep knowledge of and experience applying product management best practices

Desirable

• We are looking for a Product Manager to focus on payments within Service Fusion, one of our EverPro products
• You will work cross-functionally to ensure our solutions are easy to use, intuitive, and meet the needs of our developers, partners, and their customers
• Gain and maintain a thorough understanding of the business opportunities and challenges our customers experience daily. Align the Payments strategy and products to meet these opportunities and solve these challenges
• Lead product discussions, partnering closely with leaders across the business to ensure that customer voices are heard and needs are met
• Create, refine, and execute the product roadmap to increase payment activation, enablement, growth, and retention
• Clearly and regularly communicate the product requirements, vision, and priorities to engineers and stakeholders
• Use MVPs, prototypes, and experiments to learn rapidly and make data-informed decisions
• Partner with Engineering to ensure the Product and Engineering teams are working as a cohesive unit focused on building and iterating on customer-centric products
• Leverage product analytics and customer research to frame and prioritize initiatives
• Identify OKRs to track and measure with a focus on iteration and constant improvement
• Serve as a product lead for multiple agile engineering teams and interact with them daily to create solutions that exceed customer expectations
• Regularly groom the product backlog, ensuring all user stories are well-defined and prioritized
• Partner with product marketing to develop campaigns to drive product adoption and utilization of new and existing features