Customer Support Representative, Cloudtalk

Spanish Speaker

Salary not provided

€1,400- €1,600 gross/month + up to €400 gross/month bonus.

Entry and Junior level

Barcelona

Remote from Spain

Business calling software

Be an early applicant

Business calling software

101-200 employees

B2BSaaSTelecommunicationsCloud ComputingSales

Be an early applicant

Salary not provided

€1,400- €1,600 gross/month + up to €400 gross/month bonus.

Entry and Junior level

Barcelona

Remote from Spain

101-200 employees

B2BSaaSTelecommunicationsCloud ComputingSales

Company mission

To help companies around the world radically expand their contact centers’ capabilities.

Job

Company

Role

Who you are

You should have some basic technical acumen and a genuine interest in technology, especially if you're excited to dive deeper into technical knowledge and skills
You’re adaptable, resilient, and thrive in a fast-paced environment
If you’re a team player who loves collaborating, sharing ideas, and continuously improving, you’ll fit right in!
Languages: English and Spanish fluent
Team Player: You’re ready to support your teammates and contribute to a positive work environment
Tech Savvy: You have basic technical skills and a strong desire to learn more about our product and industry
Self-Starter: You take ownership of your tasks and work with minimal supervision
Learning Mindset: You’re eager to continuously grow your skills and knowledge

What the job involves

At CloudTalk, we value a growth mindset and a passion for learning
We’re seeking individuals who are eager to take on new challenges and grow with us
Provide top-tier technical support via chat and email to both new and existing customers
Build and maintain lasting customer relationships
Work with a diverse, international client base spanning multiple industries and regions
Help improve our technical documentation and internal knowledge base for troubleshooting purposes
Represent CloudTalk professionally while solving customer issues with empathy and efficiency

Application process

1) Interview with our Talent Acquisition team
2) Meet your future colleagues
3) Explore your potential to raise the bar in adaptability, ownership, and continuous improvement
4) Offer

Our take

Solvakian startup CloudTalk was founded in 2018 to provide cloud telephone services to call centers. Its ‘virtual phone suite’ is designed to encompass all the needs of a growing business, and integrates CRMs and support tools, saving customers valuable time.

What makes the company stand out is the fact it has created its own infrastructure rather than relying on third-party vendors. Its offering has been well-received, and CloudTalk has capitalised on the changing communication needs of businesses in the last few years as it utilises past funds to further develop its software.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (4.2)

Trustpilot (4.2)

Company

Funding (last 2 of 3 rounds)

Jan 2024

$22.7m

SERIES B

Feb 2021

$6.8m

SERIES A

Total funding: $31m

Company benefits

Unlimited Paid Time off
Work fully remote
Flexible working hours
Referral bonus
Quarterly bonuses depending on the performance of the company
Multisport benefit card

Company HQ

SoHo, New York, NY

Leadership

Martin Malych

(Co-founder & CEO)

Previously Technology Leader and Managing Partner at Adbee digital, and Digital Head Developer at Elite Solutions/VML Slovakia.

Viktor Vanek

(Co-founder)

Previously a System Administrator at Elite Solutions, and a System specialist at GSM-R Network.

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