Senior Sales Operations Manager, Included Health

• This role is ideal for a builder who is deeply fluent in Salesforce and other modern B2B go-to-market technologies (e.g. ZoomInfo, Gong, Hubspot, etc.), highly analytical, and energized by the challenge of turning complex operational friction into smooth, scalable growth
• 5+ years of experience in Sales Operations, Revenue Operations, Growth Operations, or a related go-to-market operations role; mid-level candidates are welcome, with senior-level experience preferred
• Strong experience supporting B2B sales organizations with pipeline management, forecasting, sales process design, quota & territory planning, and operational rigor
• Strong Salesforce background, including reporting, dashboards, workflow/process design, and data quality management
• Strong data analytics capability with the ability to turn messy data into clear insights, recommendations, and executive-ready reporting
• Deep fluency in operating a GTM tech stack (e.g., Salesforce, Gong, HubSpot, Glean, AI tooling) and the ability to architect strategic system improvements
• Experience identifying opportunities for process automation and improvement, then driving those changes through implementation
• Strong executive communication skills and presence; able to synthesize issues clearly and influence leaders through data and sound judgment
• High-agency, ownership-oriented operator who works independently, follows through, and gets things done
• Comfort operating in ambiguity with strong attention to detail and a bias toward action

Desirable

• Included Health is looking for a Senior Sales Operations Manager to help scale our Sales organization
• This person will be an experienced operator who improves how we run the business day to day and how we make decisions over time
• They will partner closely with Sales leadership and cross-functional stakeholders to strengthen pipeline management, forecasting, territory and quota execution, process design, reporting, and operational rigor
• Partner with Sales leaders to improve operating cadence across pipeline reviews, forecast management, territory planning, and performance tracking
• Own and optimize core sales processes, including opportunity management, stage definitions, inspection workflows, pipeline hygiene, and key handoffs across teams
• Build and maintain trusted reporting and dashboards that help leaders understand pipeline health, conversion, bookings performance, and risk areas
• Translate business questions into clear analyses and actionable recommendations for Sales leadership
• Identify gaps in process, data quality, and system design, then drive practical solutions that improve visibility and execution
• Support quota, coverage, and territory planning processes in partnership with Growth, Finance, and leadership stakeholders
• Improve Salesforce data quality and process consistency to ensure reporting is credible, scalable, and useful
• Partner cross-functionally with Marketing, Client Success, Finance, Analytics, and Enablement to improve upstream and downstream go-to-market workflows
• Drive adoption of new tools, workflows, and operating expectations through documentation, training, and change management
• Help evaluate and operationalize AI and automation use cases that improve seller productivity and management visibility