Senior Director of Executive Communications, ServiceNow
$220.3-396.5k
+ Equity (when applicable) + Variable/incentive compensation
2+ days a week in office (Santa Clara, CA)
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$220.3-396.5k
+ Equity (when applicable) + Variable/incentive compensation
2+ days a week in office (Santa Clara, CA)
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- You bring deep technical fluency in AI and enterprise software, the executive presence to advise the most senior leaders in the company, and the creative edge to make ServiceNow's story impossible to ignore
- 12+ years in corporate communications, executive communications, or a related field — with at least 5 years supporting C-suite executives in a technology company
- Demonstrated experience advising executives on external positioning, thought leadership, and public narrative at the highest levels
- Deep familiarity with the enterprise technology and AI landscape
- Experience building and executing integrated communications programs across media, analyst, social, and event channels
- Strong track record in a matrixed, hypergrowth technology company with multiple competing stakeholders and rapid change
- Comfortable working directly with CTOs, CPOs, and technical leaders; fluent in the language of modern enterprise technology
- Exceptional executive presence and the gravitas to operate as a peer and trusted advisor to the most senior leaders in the company
- Outstanding collaborator who builds trust quickly across functions, geographies, and levels of the organization
- Thrives in ambiguity and fast-moving environments; adapts quickly and keeps the team grounded and moving forward
- Strong project management skills with the ability to manage multiple high-priority workstreams simultaneously
- BS/BA degree required in marketing, communications or related experience
What the job involves
- ServiceNow is redefining the future of enterprise AI and the communications function at the center of that story needs to match the ambition
- We are looking for an exceptional Senior Director of Executive Communications to serve as a trusted strategic advisor, thought partner, and master storyteller to ServiceNow's President, Chief Product Officer, and Chief Operating Officer
- This is not a traditional communications role
- You will operate at the intersection of technology, strategy, and narrative, translating complex AI platform strategy, product vision, and operational transformation into compelling stories that resonate with customers, analysts, employees, media, and the market at large
- You will be an integrated member of the office of the President, Chief Product Officer and Chief Operating Officer, embedded, trusted, and indispensable
- You'll work in close collaboration with product marketing, investor relations, analyst relations, brand, and corporate communications to ensure a unified, authoritative voice across every audience and channel
- Serve as the primary strategic communications advisor and thought partner to the President, CPO, and COO — shaping his external voice, narrative frameworks, and integrated communications strategy
- Develop and continuously evolve differentiated, technically grounded narratives around ServiceNow's AI platform strategy, agentic AI capabilities, product innovation, and operational momentum
- Build and manage integrated executive visibility programs spanning keynotes, analyst forums, media engagements, customer events, social media, and thought leadership publishing
- Translate complex technical and product concepts, including AI architecture, platform integrations, and enterprise-scale automation into compelling stories for both technical and non-technical audiences without sacrificing accuracy or depth
- Prepare executives for high-stakes engagements with rigorous rehearsal, messaging frameworks, scripts, storyboards, and briefing materials
- Advise on event strategy and forum selection, ensuring each executive is engaging in the right venues, at the right moments, with the right message
- Develop and manage a robust annual communications calendar aligned to product launch cycles, earnings, industry events, and strategic milestones
- Commission and personally craft high-quality thought leadership content including keynote presentations, op-eds, LinkedIn articles, bylines, and executive videos
- Design and produce creative storytelling concepts that bring ServiceNow's AI platform to life — from customer impact stories to market-shaping narratives
- Project manage the full content and production workflow — including video production, social amplification plans, and agency deliverables — with your team
- Serve as a senior resource across the Global Communications team to ensure message alignment and consistency across all audiences, including customers, partners, investors, and employees
- Partner with product marketing, investor relations, analyst relations, and brand on integrated campaigns and major announcements
- Manage communications agencies and contractors across a variety of projects and initiatives, ensuring quality and consistency
- Set a high bar for strategic thinking, writing quality, and execution discipline on the team
- Help create a culture of accountability, creativity, and continuous learning within your
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
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