Solutions Engineer, KAYAK
Pre-Sales / Product Customer Operations
$110-140k
Salary shown not inclusive of annual bonus and recurring RSU grant
More information about location
3+ days a week in office (Cambridge, MA)
Travel search engine
Be an early applicant
Travel search engine
1001+ employees
Be an early applicant
$110-140k
Salary shown not inclusive of annual bonus and recurring RSU grant
More information about location
3+ days a week in office (Cambridge, MA)
1001+ employees
Company mission
To help millions of travelers around the globe make confident travel decisions.
Role
Who you are
- 3+ years of experience as a Solutions Engineer, Sales Engineer, or similar role supporting B2B or SaaS products
- Experience in corporate travel, expense management, or travel management platforms
- A track record of quickly learning products and confidently representing them to customers
- Strong experience demoing products to business, technical, and executive stakeholders
- Ability to conduct consultative discovery and map business needs to product solutions
- Solid understanding of web technologies (APIs, integrations, authentication, data flows)
- Comfort discussing system behavior and architecture at a high level
- Experience working cross-functionally with Product, Sales and Engineering teams
- Experience supporting enterprise customers or complex sales cycles
- Clear communication, presentation, and storytelling skills
- A collaborative, problem-solving and analytical mindset
Desirable
- Familiarity with policy enforcement, reporting, or enterprise workflows
- Experience with integrations into HR, SSO, or expense systems
- Ability to read or write code (Java, JavaScript, SQL, etc.)
What the job involves
- As a Solutions Engineer at KAYAK, you’ll play a key role in both the pre- and post-sale customer evaluation process, partnering closely with Sales and our partners to help prospective and upcoming SMB and Enterprise customers understand how KAYAK for Business can solve their travel program’s challenges
- In this role, you’ll focus specifically on KAYAK for Business (K4B), acting as a subject matter expert on the product and its capabilities
- You’ll work closely with Commercial, Product, and Engineering teams to design and demonstrate solutions for corporate travel use cases, lead functional and technical discovery, deliver tailored demos, and ensure customer requirements are translated into product-aligned, technically sound solutions to hand off to our implementation team for delivery
- Be a product expert on K4B, including features, integrations, limitations, and roadmap direction
- Lead technical and product discovery with upcoming and prospective customers to understand corporate travel needs, workflows, and constraints
- Deliver tailored demos to prospective and upcoming customers, showing how K4B’s capabilities meet policy controls, restrictions, traveler experience, and integration needs
- Design solution recommendations that align customer requirements with K4B product capabilities
- Translate customer needs into clear product and technical requirements for internal teams
- Collaborate with Product Managers to validate use cases, identify gaps, and structure roadmap priorities
- Partner with Engineering to assess feasibility, development effort, technical tradeoffs, and implementation approaches
- Support pilots and technical evaluations post sale prior to customer onboarding
- Own the scope handoff to Implementation team, documenting solution context, requirements, and success criteria
- Participate in internal handoff meetings to align on scope, timelines, and risks prior to customer onboarding
- Help define implementation paths, onboarding plans, and success criteria prior to deal close
- Represent customer needs in internal discussions
- Contribute to improving demo environments, documentation, and pre-sales tooling
Our take
KAYAK is a travel agency and metasearch engine owned and operated by Booking Holdings. KAYAK processes over 6 billion queries across its platforms each year for travel information - as one of the world’s leading travel search engines, KAYAK searches other sites to show travellers the information they need to find the right flights, hotels, rental cars and vacation packages. It offers a variety of tools and features such as KAYAK trips, explore, and price forecast.
There’s been speculation over the years about online travel companies getting into the hotel business, and KAYAK is no exception. The company is expanding its hospitality offerings beyond its traditional hotel referral and booking services, but despite speculation through the 2020s, has stopped short of opening hotels under its own brand, preferring to partner with preexisting companies on their hotel tech.
Since being acquired by Booking Holdings, the global leader in online travel, in 2013, KAYAK has continued to expand and innovate, enhancing the travel experience for users all around the world. And now KAYAK manages a portfolio of metasearch brands including SWOODOO, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. With the aim to make it easier for everyone to experience the world - it now operates sites in more than 70 countries and territories.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company benefits
- Work flexibly: Our global flexible work policy lets our teams decide if they head into one of our offices or work from anywhere else
- Team-wide time off: Most of our team disconnects at the same time each year to recharge and reconnect
- Global volunteer week: Take VTO (Volunteer Time Off) to support the organizations and charitable efforts you believe in
- Wellness: We take care of each other - providing opportunities and spaces to live that work-life balance
- Resource groups: Our five ERGs are employee-led groups for underrepresented communities and their allies
- Career growth: We provide opportunities for our team to develop their skills – or learn new ones – on their own terms
Company HQ
East Side of Stamford, Stamford, CT
Leadership
Steve Hafner
(Co-Founder & CEO)Previously Board Member of Trulia, Blade and SeatGeek and currently an Executive at OpenTable.
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