SMB Advocate, GitLab
One DevOps platform
Job no longer available
One DevOps platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- You share our values, and work in accordance with those values
- Demonstrated progressive experience in sales, technical consulting, customer success, marketing, or customer service in the field of information technology
- An understanding of B2B software, Open Source software, and the developer product space is preferred
- Experience with CRM, sales intelligence and email automation software is highly preferred
- Basic understanding of application lifecycle management including the technology commonly used in application lifecycle management
- Be ready to learn how to use GitLab and Git
- Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement
- Focuses on continuously improving your professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others
- Ability to travel if needed and comply with the company’s travel policy
What the job involves
- SMB Advocate: Single GitLab resource that engages with SMB customers pre-sales, sakes and post-sales, addressing their growth and needs, and making SMBs "fall in love" with GitLab. The nature of the SMB Advocate role is very collaborative and entrepreneurial
- Engage remotely with a high volume of our small business prospects & customers during their pre-sales, sales & post-sales experience; this team is their primary GitLab resource
- Work through a shared prospect & customer queue, leveraging different technologies to deliver the best customer experience
- Resolve incoming prospect & customer needs and queries, and proactively reach out to customers showing key signals related to growth, adoption or contraction
- Build strong understanding of customers’ business needs, organizational goals and GitLab utilization to assist them in achieving them and make recommendations at each stage of the lifecycle - onboarding, adoption, renewal and expansion
- Provide technical and solution guidance:
- Answer customer inquiries, conduct product demonstrations, and explain the capabilities and benefits of GitLab
- Provide insights with respect to the availability and applicability of new features in GitLab as relevant
- Provide positive customer interactions. Collaborate with individuals within customer environments, understand their needs, and assist them in becoming advocates for GitLab
- Customer feedback: Effectively communicate customer feedback, requirements, and challenges to relevant teams (including Product Development, Sales, and Marketing) to drive continuous improvement
- Market knowledge: Maintain a foundational understanding of technologies related to GitLab’s market focus
- Training & Certifications: Acquire industry standard certifications to build up credibility as an advocate and a technical expert
Our take
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalize on the recent trend toward rapid digital transformation and remote working. This trend is expected to continue to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $434.5m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company HQ
Financial District, San Francisco, CA
Leadership
Sid Sijbrandij
(CEO)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
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