Intermediate IT Helpdesk Analyst, GitLab

Salary not provided

+ Equity Compensation & Employee Stock Purchase Plan

SQL

Python

macOS

Linux

Okta

Slack

Zoom

Git

ServiceNow

Google Workspace

Mid and Senior level

Remote from Canada

One DevOps platform

Job no longer available

One DevOps platform

1001+ employees

B2BSaaSDevOps

Job no longer available

Salary not provided

+ Equity Compensation & Employee Stock Purchase Plan

SQL

Python

macOS

Linux

Okta

Slack

Zoom

Git

ServiceNow

Google Workspace

Mid and Senior level

Remote from Canada

1001+ employees

B2BSaaSDevOps

Company mission

To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.

Job

Company

Role

Who you are

Experience with Google Workspace and an interest in its administration
Experience managing mailboxes, Shared Mailboxes, and DLs
Some experience Automation & Scripting Mac and Linux environment
Hands-on experience supporting Mac and or Linux
Tolerance for repetitive or manual tasks, with a mind for automating said tasks
Some experience with SQL and Python
Configure, build, test, and deploy laptops using MDM tools
Experience working with Git
Ability to use GitLab and ServiceNow
Okta, Slack, and Zoom administrative experience
Security Focused
Strong written and vertical communication

What the job involves

We're expanding our End User Services team and looking for a skilled IT professional to join us in supporting GitLab's global operations. As part of our dynamic team, you'll play a key role in keeping our organization running smoothly through comprehensive IT support
You'll be joining a team that prides itself on:
Delivering exceptional end-user support
Solving complex technical challenges
Working collaboratively in a fast-paced environment in a security focused environment
Continuously innovating and improving our service delivery
Triage all IT related questions as they arise
Build a knowledge base of IT practices and pragmatic problem solving in the handbook
Account management for password resets and lockout
Follow the sun support model with the ability to be flexible
Diagnose computer errors and provide technical support
Troubleshoot software and hardware
Support Weekly IT Onboarding Sessions for new Team Members
Employee lifecycle support: Onboarding, offboarding, application provisioning, account permissions management
Train end-users how to setup and use new technologies
Provide technical support over Zoom, Email, or through Slack

Our take

GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.

According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.

GitLab was in the right place to capitalise on the recent trend toward rapid digital transformation and remote working. This trend is expected to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (3.9)

Trustpilot (1.5)

Company

Funding (last 2 of 8 rounds)

Sep 2019

$268m

SERIES E

Dec 2018

$20m

SERIES D

Total funding: $434.7m

Company benefits

We offer benefits to manage your health, wealth, and well-being regardless of location
Flexibility in schedule to be there for life’s important moments
Equity compensation & Employee Stock Purchase Plan offered
Generous Paid Time Off

Company HQ

Financial District, San Francisco, CA

Leadership

Sid Sijbrandij

(CEO)

Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.

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