Senior Software Engineer, Zoom
$98.9-228.7k
Office located in San Jose, CA
Work platform for human connection
Be an early applicant
Work platform for human connection
1001+ employees
Be an early applicant
$98.9-228.7k
Office located in San Jose, CA
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- Demonstrate 5+ years of full-stack software engineering experience building distributed systems and user-facing applications
- Build backend services using Java and microservices architecture with strong understanding of scalability and reliability patterns
- Develop frontend applications using React, TypeScript, or similar modern frameworks
- Design RESTful APIs and work with both SQL and NoSQL databases in production environments
- Apply knowledge of Workforce Engagement Management, Quality Management, or Contact Center platform operations
- Integrate or consume AI/ML services and AI-powered tools in production systems
- Hold a Bachelor's or Master's degree in Computer Science, Engineering, or related field, or equivalent practical experience
- Deploy and operate services on cloud platforms such as AWS, GCP, or Azure with experience in event-driven architectures or real-time analytics
What the job involves
- You will design and build end-to-end Quality Management capabilities for Zoom's Contact Center platform, spanning backend services, APIs, and user experiences
- You will work independently on complex technical problems while partnering with Product, Design, and AI teams to integrate intelligent automation
- You will deliver scalable solutions that empower global enterprises to evaluate, coach, and improve their contact center operations
- We build Workforce Engagement Management solutions that help contact centers optimize quality and performance
- Our team collaborates across engineering, product, and data science to deliver AI-powered tools
- We exist to transform how enterprises measure, improve, and scale customer service excellence
- Designing and developing scalable backend services and APIs that power quality evaluation workflows including scoring, calibration, coaching, and analytics
- Building intuitive frontend experiences using modern frameworks that enable reviewers and supervisors to assess and improve agent performance
- Integrating AI/ML capabilities such as automated scoring, sentiment analysis, and insights generation by partnering with data science teams
- Owning technical architecture and data models for Quality Management features from design through production deployment
- Mentoring engineers through code reviews and technical discussions while contributing to engineering excellence and operational readiness
Application process
- End Date: April 15, 2026
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
Salary benchmarks
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