Senior Customer Success Manager, Postscript
$103-116k
+ Equity and variable compensation
SMS marketing platform for eCommerce companies
Open for applications
SMS marketing platform for eCommerce companies
201-500 employees
Open for applications
$103-116k
+ Equity and variable compensation
201-500 employees
Company mission
To make SMS the #1 Revenue Channel for Merchants.
Role
Who you are
- 4+ years of customer success or account management experience in SaaS, marketing, or e-commerce technology
- 1+ years of sales experience (e.g., Account Management) preferred
- Strong technical aptitude and ability to navigate complex tools or workflows
- Proven understanding of e-commerce businesses, marketing strategies, and industry trends (e-commerce experience strongly preferred)
- Driven by curiosity and passion for empowering customers to succeed, with a knack for tackling challenges and simplifying complex problems
- Excellent problem-solving skills, with high reliability and outstanding follow-through
- Proactive, autonomous, and adaptable. Comfortable working in a fast-paced, early-stage environment
- Outstanding written and verbal communication skills, with a talent for building strong rapport and uncovering insights through thoughtful discovery questions
- Open to feedback and eager to continuously learn and improve
What the job involves
- As a Senior Enterprise Customer Success Manager at Postscript, you will drive success for our largest, high-growth customers by ensuring they achieve maximum value from our platform. Acting as a trusted advisor, you’ll immerse yourself in their businesses, deeply understand their goals, and provide strategic guidance to fuel their growth. This role is ideal for someone passionate about building relationships, shaping creative marketing strategies, and delivering exceptional customer experiences
- You’ll collaborate cross-functionally with internal teams, including Sales, Product, and Support, to share customer insights and help improve Postscript’s offerings. By enabling our customers to succeed, you’ll play a direct role in driving company growth and innovation
- Customer Success & Relationship Management:
- Cultivate strong, trusted relationships with your assigned portfolio of enterprise customers
- Act as a strategic advisor, ensuring customers achieve their goals and realize measurable ROI
- Develop tailored strategies to ensure customer growth and retention, meeting performance targets
- Marketing Strategy & Consultation:
- Lead impactful strategy sessions to share best practices, identify opportunities, and implement innovative SMS marketing strategies
- Provide creative and data-driven recommendations to maximize customer engagement and growth
- Cross-Functional Collaboration:
- Partner with the broader account team to identify and execute upsell and renewal opportunities
- Collaborate with Product and Support teams to address technical issues and deliver seamless solutions
- Industry Expertise:
- Stay ahead of emerging e-commerce and marketing trends, and proactively share insights with customers and the Postscript team
- Maintain expert-level knowledge of Postscript’s product and the broader e-commerce landscape
Application process
- Intro Call: You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript
- Hiring Manager Intro: You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position
- Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis
- Homework Assignment: We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
- Final FEACH Interview: This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
- Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work
- Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!
Our take
SMS marketing can be an extremely effective tool for eCommerce businesses, but it can often be invasive and irritating to consumers. Postscript solves this problem by offering personalized and optimized SMS advertising.
SMS marketing is nothing new, but Postscript has set itself apart by maintaining a laser-sharp focus on Shopify stores. As a result, the company has tapped into a previously underserved market that has seen rapid, continuous growth in recent years.
As eCommerce sales via SMS continue to rise in the US, Postscript is well-positioned to lead the market, helping more merchants develop personalized, effective communication strategies that drive customer loyalty and revenue.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2022
$65m
SERIES C
Mar 2021
$35m
SERIES B
Total funding: $104.8m
Company benefits
- Work from home (or anywhere!)
- Full team off-sites in cool places
- Growth is encouraged, with lots of direct feedback
- We have fun and celebrate wins
- Culture of transparency and trust
- Flexible vacation
- Medical, dental, and vision insurance
- Equity grants
- And more..
Company HQ
South Scottsdale, Scottsdale, AZ
Leadership
Adam Turner
(Co-Founder & CEO)Previously worked in Business Intelligence at Bitium. They also co-founded Wilbits where they worked in Product and Engineering, as well at serving as a Product Manager at StackCommerce before co-founding Postscript.
Colin Turner
(Co-Founder & COO)Previously co-founded Wiblits. They also worked at Verimatrix for over 5 years in multiple roles, including Project Manager.
Alex Beller
(Co-Founder)Previously the Director of Business Development at StockCommerce.
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