Customer Experience/Support Representative, Brevo
Spanish & French Speaker
Digital marketing platform
Open for applications
Digital marketing platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To empower businesses of every size to forge lasting customer relationships.
Role
Who you are
- You are fluent in Spanish and French and has an advanced proficiency in English
- 2+ years of experience in Customer Service or Technical Account Manager, preferably in a SaaS company
- Strong ability to understand, manage, follow, and drive customers’ needs and strategy
- Excellent presentation, written, and oral communication skills
- Aptitude to explain and understand technical topics easily
- Ability to resolve issues and collaborate with all departments
- Autonomy, curiosity, and investigation are key in this position
- Knowledge of technical troubleshooting and APIs is a plus
- If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!
What the job involves
- Customer Experience Representative - Spanish and French Speaker - Tuesday to Saturday shift
- As a Customer Experience Representative - Spanish and French Speaker at Brevo, you’ll be the voice of our company for our Spanish and French-speaking clients
- This role combines empathy, clear communication, and problem-solving skills with a strong interest in and willingness to dive deep into the technical aspects of our platform. You’ll guide customers through their journey, ensure their satisfaction, and collaborate across teams to improve their experience
- Be a trusted advisor to clients, providing exceptional support and building strong, lasting relationships
- Proactively anticipate and respond to client needs, helping resolve issues and exceed expectations
- Help clients become more autonomous by guiding them through technical topics like HTML basics, APIs, and plug-in integrations (don’t worry, we’ll support your learning too!)
- Collaborate closely with Customer Success, Product, and Tech teams to ensure seamless service
- Identify opportunities for process improvement and contribute to client retention and satisfaction
- Technical Support (with Growth Opportunity):
- Support clients with issues related to our platform, including login problems, integrations, or setup challenges
- Translate technical issues into clear, actionable steps for both clients and internal teams
- When needed, escalate complex issues to the appropriate teams, ensuring full context is provided
- Participate in troubleshooting alongside technical teams, applying a working knowledge of HTML, APIs, and common email configurations like DNS and DKIM (training provided)
- Keep an eye on key KPIs (e.g., CSAT, first response time) and help us raise the bar
- Growth & Development:
- Continuously develop your technical knowledge of the platform and tools we offer
- Build expertise in email marketing best practices, especially around email deliverability and related configurations
- Develop a strong understanding of DNS record management, email-friendly HTML, and API integrations to better support and empower clients
- We’re looking for someone with curiosity and a growth mindset — technical fluency can be learned, but customer passion is essential!
Application process
- Introductory call with the Talent Acquisition
- Case study
- Interview & debrief with the Associate Head of Customer Exeperience
- Final interview with the Senior Head of Customer Experience
- Reference Check
Our take
Brevo, formerly Sendinblue, is a digital platform that helps businesses grow and develop strong relationships with its customers. Specialising in email, SMS, Facebook, Chat, CRM, and more, it supports more than 300,000 active users across 160 countries, with offices in Seattle, Berlin, Bangalore, Sofia, Noida, and Toronto.
Unlike other marketing solutions that are more focused on enterprise level businesses, Brevo focuses on both B2B and B2C businesses and eCommerce sellers. It is committed to providing affordable and accessible marketing solutions to reach as many customers as possible. A recent acquisition of Yodel.io enabled the company to reduce digital marketing costs while creating additional features for customer success.
Brevo's position has strengthened in the growing market as more SMBs are going digital. The company is also targeting enterprise customers including Louis Vuitton, the candy giant Haribo, Fujitsu, Amnesty International and Greenpeace. Having recently reached centaur status, the company is still building new products and acquiring smaller companies, targeting $1B Annual Recurring Revenue by 2030.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
63% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$157.3m
SERIES B
Sep 2017
$34.6m
SERIES A
Total funding: $193.4m
Company benefits
- A unique opportunity to join an international and collaborative scale up environment in a hyper-growth context
- The chance to grow your professional and technical skills, with real room for career progression
- Shared ownership plan
- Paid time off and paid holidays
- Budget to support your workspace at home
- Optional health insurance package
- Bi-annual global company offsite; inter-office trips
- A modern office in a central location with free snacks/drinks and fun activities!
- Team events and more!
- Work's council benefits (HelloCSE)
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
Company HQ
Madeleine, Paris, France
Leadership
Armand Thiberge
(CEO)Acts as an investor for My Job Glasses, Backacia and SABI AGRI. Previously founded Dual Technologies Services.
Jeremy Cahen
(CPO)Serves as a founder and advisor for Harvestr, and as a President for eGG-one school. Previously acted as Founding President for oonity.
Steffen Schebesta
(North America CEO)Acts as a founder and shareholder for Jurafuchs (Go Legal GmbH). Currently serves as a private investor for LIVEBUY and Vespucci Analytics, and as a shareholder and an advisory board member for RFQ2Go.
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