Customer Service Representative, Cubic

Salary not provided

$17.00 - $20.00

Entry and Junior level

Vancouver

Office located in Burnaby, British Columbia

Technology solutions for transportation

Be an early applicant

Technology solutions for transportation

1001+ employees

B2BTransportDeep TechConsulting

Be an early applicant

Salary not provided

$17.00 - $20.00

Entry and Junior level

Vancouver

Office located in Burnaby, British Columbia

1001+ employees

B2BTransportDeep TechConsulting

Company mission

To reduce congestion and increase operational effectiveness and readiness through superior situational understanding.

Job

Company

Role

Who you are

High school diploma or equivalent required
Previous customer service experience, preferably in a call center, retail, or high-volume service environment, is strongly preferred
Strong communication, problem‑solving, and interpersonal skills with the ability to manage challenging situations professionally
Proficiency in computer systems and data entry; experience using CRM or call center platforms is a plus
Availability to work extended hours, weekends, or holidays based on business needs

What the job involves

The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies, service standards, and performance metrics
Essential Duties and Responsibilities
Respond to incoming customer calls promptly and courteously to ensure a positive service experience
Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism
Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity
Address customer questions, troubleshoot issues, and escalate complex cases when necessary to ensure timely and effective resolution
Provide clear and accurate information regarding products, fare media, programs, and related services
Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping
Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality

Our take

Spanning ticket machines, smart card readers, traffic management, and many more public use technologies, the 1949-founded Cubic Corporation supports both public transport networks and defense across the globe.

The defense arm of the business, CMPS, is a leading provider of what it calls “synthetic digital solutions”. It supplies high-tech simulations of chemical and biological threats, strategic planning training through its SPEAR program, and a Synthetic Inject-To-Live (SITL) system that simulates close combat

On the public transport side, through its business arm CTS, Cubic has contributed to the development of the National Ticketing Solution for New Zealand. This will allow a single fare card to be used on all public transport across the country. With both public and military technology services under its belt, Cubic is maintaining the cutting edge of both.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

1% employee growth in 12 months

Glassdoor (2.6)

Company

Company HQ

Kearny Mesa, San Diego, CA

Leadership

Stevan Slijepcevic

(Chairman & CEO)

Previously President of Electronic Solutions at Honeywell and CCO at Honeywell Aerospace.

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