Head of Customer Success, Vendelux
Mid-Market and SMB
$150-250k
+ Equity
AI-powered B2B event intelligence
Be an early applicant
AI-powered B2B event intelligence
21-100 employees
Be an early applicant
$150-250k
+ Equity
21-100 employees
Company mission
To help companies discover the best events.
Role
Who you are
- 5 - 7 years in Customer Success roles with at least 3 years managing teams, ideally supporting SMB and mid‑market segments
- Proven success hitting retention and expansion targets in a B2B SaaS environment
- Strong operational mindset: experience building playbooks, KPIs, segmentation strategies, and scalable processes
- Excellent people manager and coach; able to hire, develop, and retain high‑performing CSMs
- Comfortable with data and aligning to customer usage and adoption metrics
- Exceptional communication and stakeholder management skills
- Comfortable in a fast‑paced environment and adept at prioritizing competing demands
- Not all candidates will check all of the requirements listed above and that’s ok! We are open to great people from non-traditional backgrounds
What the job involves
- We’re hiring a Manager of Customer Success to lead and scale success programs for our mid‑market and SMB customers. You’ll manage a team of mid-market and SMB CSMs, drive retention and expansion, and build repeatable playbooks that deliver predictable outcomes for growing customers
- Lead, coach, and develop a team of 4 - 5 Customer Success Managers focused on mid‑market and SMB accounts
- Own retention, expansion, and health metrics for the segment; set targets and drive team accountability and results
- Segment accounts and prioritize resources to maximize growth and reduce churn
- Design and scale playbooks for onboarding, adoption, churn prevention, renewals, and upsell tailored to SMB and mid‑market buyer journeys
- Partner with Sales, Product, Customer Support, and Marketing to align on go‑to‑market motions, product feedback, and enablement
- Coach CSMs on delivering compelling business outcomes
Our take
Event marketing enables companies to engage with potential buyers and showcase their offerings in real-time - providing an ideal platform to communicate ideas, thoughts, and brand identity. Vendelux offers a platform that empowers event marketers and CMOs to analyse customer and competitor behaviour, and in turn choose the best conferences to attend.
The company leverages AI to deliver insights on attendees and sponsors of over 160,000 global conferences, helping customers decide which events they should attend and sponsor for the largest return. It also allows collaboration with sales teams to book meetings with every possible lead, and ROI evaluation tools that prove the value of all event marketing activities.
Since founding, the company has amassed a growing customer base including the likes of Paypal and Calendly, and also raised several successful funding rounds. The most recent funding will allow Vendelux to broaden its reach, enhance product development, and further diversify its customer segments.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Nov 2023
$14m
SERIES A
Oct 2022
$1.6m
SEED
Total funding: $18m
Company benefits
- Regular Retreats: We regularly meet up in beautiful locations around the world to discuss all things Vendelux
- Recharge Weeks: The company shuts downs two times a year so everyone can recharge without work piling up
Company HQ
Midtown South, New York, NY
Leadership
Alex Reynolds
(Co-Founder & CEO)Previously spent over 6 years at Shutterstock, in Directorial, VP and Gm roles. Prior to that, they were a Director of Business Development at YP.
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