Backend Engineer, Planhat
Customer success software
Open for applications
Customer success software
201-500 employees
Open for applications
201-500 employees
Company mission
To help technology companies build their business and make their customers more successful.
Role
Who you are
- You've likely been a technical founder or one of the first few engineers at a growing company
- Someone used to figuring things out and taking real ownership
- You have built scar tissue from the pain of rapidly scaling systems way past their original design
- You can operate at a higher level, system design, overall architecture, but also dive deep into minute technicalities of optimizing algorithms and refactoring code
- You're comfortable opening your first PR in your first day and shipping to production in your first week
What the job involves
- We move fast, stay hands-on, and build for outcomes
- At Planhat, engineers don’t just ship features, they are part of building deeply personalized technology and solving some of the hardest product challenges in enterprise software
- We operate with a founder-like mentality: curious, practical, decisive, and always pushing the boundaries of what great software can be
- We are building the next generation of B2B software for commercial teams: reduce complexity and empower every single individual to level up their productivity
- We want to free companies from complex enterprise software but radically rethinking the core experience altogether
- Commercial organizations generate massive volumes of operational data: events, time series, relationships, workflows, and state that changes constantly
- Turning that into something reliable, queryable, and actionable, in real time, is hard
- Doing it in a way that supports automation, AI-driven workflows, and human collaboration at scale is even harder
- Planhat sits right at that intersection
- We power mission-critical workflows like automations, data transformations, AI orchestration, permissions, and integrations and all on top of messy, evolving customer data
- The software you will be working on will be right in the middle and enables all of this, at scale
- Our goal is simple but demanding: build systems that can handle enormous complexity without becoming complex to operate or extend, services that coordinate across boundaries, manage consistency tradeoffs, and remain observable and debuggable in production
- You'll be working with Node.js, TypeScript, and MongoDB
- A significant part of the role involves building and maintaining APIs and integration frameworks, and modeling complex relational and time-based data in ways that stay flexible and performant as requirements evolve
- You'll work closely with cloud infrastructure and observability tooling to ensure systems behave predictably in production
Our take
Although acquiring customers is essential for the initial growth of a company, long-term sustainable growth comes from maximising the lifetime value of existing customers. To help with this, Planhat provides a customer platform that lets clients analyse insights regarding their target audience, as well as manage workflows and drive customer experience.
Planhat distinguishes itself from other customer success software like Salesforce and Totango through its rapid deployment and easy adoption. The platform provides a range of solutions, from customisable customer health scores to management reporting and CSM team performance. It's been taken up by thousands of teams globally and its corporate customers include the likes of Consensys, Alation and Adenza.
Initially a bootstrapped company, Planhat had already built a significant business by the time it closed its first investment round in 2022. With this support, the company has focussed on scaling both its commercial and R&D functions, further developing the product and growing the business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (1 round)
Apr 2022
$50m
SERIES A
Total funding: $50m
Company HQ
Eastern Malibu, Malibu, CA
Leadership
Niklas Skog
(Co-Founder & Product & Engineering)Previously a Management Consultant at McKinsey & Company, a Product Manager at Meltwater Group, a Managing Director at Jobylon and COO at GlobeSoft.
Kaveh Rostampor
(Co-Founder & CEO)They are a co-founder and Board Member at Jobylon. Former Executive Director at Meltwater. Chairman of the Board and Board member of multiple global SaaS companies.
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