Researcher, Blue Light Card
Market & User Insight
+ company bonus scheme
1-2 days a week in office (Holborn, London or Cossington, Leicester)
Scaling tech business offering market leading benefits
Job no longer available
Scaling tech business offering market leading benefits
201-500 employees
Job no longer available
+ company bonus scheme
1-2 days a week in office (Holborn, London or Cossington, Leicester)
201-500 employees
Company mission
To become to destination of choice for the Blue Light community, by providing access to unrivalled savings and unique member experiences via our mobile app and website.
Role
Who you are
- Considerable experience in research (can include agency or in-house, market or UX)
- Experience designing and running qualitative and/or quantitative research end-to-end
- Experience of leading or delivering research that informed decisions - not just supported others
- Confidence with tools like surveys, interviews, usability tests, or desk research
- Ability to talk clearly about impact - how your research changed or influenced a decision
Desirable
- Experience and/or willingness to work across both market and user research
- Familiarity with tools like Qualtrics, Dovetail, Maze, Tableau, etc
- Experience working in digital product or membership/subscription businesses
- Exposure to agile environments or cross-functional teams (e.g. product/design/data)
- Mentoring or coaching experience
What the job involves
- We have an exciting opportunity for an insightful and inquisitive Researcher to join our Design team and help us better understand our members, markets, and opportunities. This role blends market research and user research, offering a unique opportunity to shape product decisions, inform communications, and support wider business strategy
- You’ll lead research projects that explore user needs, behaviours and attitudes, as well as broader market trends and opportunities. Your work will help us uncover new ideas, improve what we offer, and better serve our community
- Whether you're testing a new product experience, exploring how members feel about a particular offer, or helping shape campaign messaging, your work will bring evidence and empathy into decision-making across the business
- Plan and carry out research across a variety of topics, from product and UX questions to market and customer insight needs
- Collaborate closely with teams across Product, Design, Marketing, and Commercial to frame questions and find the right approach to answer them
- Use a mix of methods, surveys, interviews, desk research, competitor reviews, usability testing, etc, based on the goals of each project
- Combine findings from qualitative, quantitative, and behavioural sources into accessible insights and recommendations
- Share your work in a clear, engaging way that helps teams act with confidence
- Support a culture of curiosity, empathy and learning by making research visible and accessible
- Contribute to improving research processes, tools and practices so that insight can scale across teams
Salary benchmarks
Our take
Many essential workers, like those in the NHS and emergency services, often face financial strain due to the demanding nature of their jobs. Their tireless efforts leave little time for personal pursuits, and their salaries might not always reflect the sacrifices they make.
To tackle this problem, Blue Light Card has established partnerships with nearly 15,000 retailers, offering a wide array of savings and benefits that are not typically accessible to the general public. Through its discount card, members gain access to discounts both online and in various high street establishments, including retailers, restaurants, and cinemas across the UK.
With millions of registered members and a growing network of partner retailers, Blue Light Card is well-positioned to enhance its offerings and continue advocating for the recognition and appreciation of the dedicated individuals who serve society's most critical needs.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- 25 days annual leave plus public holidays
- Buy and sell holiday scheme
- Hybrid working
- Additional day off for your birthday
- Great social events e.g. Christmas party, family fun day, summer party
- Modern office space (games area, book club, free drinks/snacks)
- Free onsite parking
- Company bonus scheme
- Group pension plan
- Life assurance (4 x salary)
- Competitive salaries inclusive of the "Blue Light Card Living Wage"
- Enhanced maternity, paternity, sick pay
- Colleague referral scheme
- Learning & development opportunities
- Blue Light Card annual "Shining Star Awards"
- Private medical insurance
- Health cash plan
- Colleague assistance programme
- Mental health first aiders & awareness sessions
- Onsite gym (free HIIT & stretch classes)
- 5-a-side football
- Your own Blue Light Card and exclusive access to thousands of discounts
Articles
Leadership
Alidad Moghaddam
(CEO)Alidad Moghaddam is a London-based tech CEO, VC & PE operating advisor, board member, and investor. His career spans start-ups, scale-ups, growth companies and large global enterprises.
Diversity, Equity & Inclusion at Blue Light Card
- Blue Light Card is an equal opportunities employer, committed to building an inclusive culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We’re proud to have an inclusive environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level or race.
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