Senior Manager of Growth & Business Operations, Oshi Health
$140-160k
Offers equity
Digestive healthcare platform
Open for applications
Digestive healthcare platform
101-200 employees
Open for applications
$140-160k
Offers equity
101-200 employees
Company mission
To free people from the suffering and burden of GI conditions by redesigning how care is delivered.
Role
Who you are
- Are you a highly-motivated, analytical leader looking to make a bigger impact at an organization that changes lives?
- Do you thrive in a rapidly evolving, fast-paced environment requiring creativity, resourcefulness, high energy and an ability to adapt quickly?
- Are you passionate about healthcare and looking to create a revolutionary new approach to digestive healthcare with a radically better patient experience?
- If so, you could be a perfect fit for our team who share a mission to eliminate the impact of digestive health conditions through redesigned GI care that patients love
- You have 5-7 years of experience in highly strategic and analytical roles; MBA or prior consulting experience a plus
- Data-Driven Decision-Maker: You excel at interpreting data and transforming it into actionable insights and recommendations. You are adept at data visualization and storytelling techniques and can easily spot patterns, opportunities, and areas for improvement in product performance. You thrive on using data to inform decisions
- Cross-functional Leader: You have experience in client-facing or cross-functional roles. You have proven ability to lead processes and manage stakeholders on diverse teams to facilitate decision-making and achieve shared goals
- Collaborative Communicator: You possess excellent communication, collaboration, and leadership skills. You are a natural at aligning teams around a shared vision. You excel at effectively communicating complex ideas to cross-functional stakeholders
- Strategic Thinker: You have strong business acumen and ability to see how the “pieces” fit together to understand, anticipate, and solve business needs across the business
- Growth Mindset: You are excited to take on new challenges across a wide range of biz ops and partnership projects. You are curious and eager to learn
- Technical Proficiency: You are proficient in using data analytics tools (e.g., Excel, SQL) to query, organize, and analyze data and to track, analyze, and optimize performance
- You have a passion for Oshi Health’s mission and a strong desire to drive growth.Healthcare experience is preferred
What the job involves
- We’re looking for a dynamic and collaborative Senior Manager, Growth & BizOps to spearhead our growth and capacity optimization initiatives and support scaling our business at this critical inflection point
- This leader will oversee a cross-functional group of stakeholders to drive improvement in both conversion and schedule and appointment efficiency - reducing missed and cancelled appointments, recovering excess capacity, and optimizing the onboarding/pre-appointment experience
- In this pivotal role, you will collaborate closely with teams across the business, including Clinical, Commercial, Account Management, Marketing, Finance, and Product to ensure Oshi Health can scale sustainably
- This hands-on position involves acquiring a deep understanding of our business and metrics, identifying areas of opportunity in risk to growth and capacity, and driving improvement through rapid and thoughtful experimentation
- Additionally, this role will work closely with the Senior Director, Growth & BizOps to support broader strategic growth initiatives
- Drive Optimization from Appointment Booking to Completion: Drive experimentation and improvements through appointment booking, pre-appointment experience and appointment completion to optimize conversion and clinical capacity efficiency, ensuring that patients can access the care they need
- Balance Critical Business Objectives: Be responsible for ensuring both our conversion and capacity are scaling efficiently in line with rapid demand growth, balancing operational (patient experience, provider experience) and financial goals to ensure we achieve scale in a cost-effective manner
- Lead a Cross-Functional Working Group & Connect Key Teams: Lead a dedicated squad of cross-functional stakeholders (Clinical Operations, Care Operations, Marketing, Product, Analytics) to drive decision-making around optimization and growth
- Deeply Understand our Business: Query, organize, and analyze large amounts of data to identify trends in demand, conversion, and capacity; bring a high level of analytical rigor to help us deeply understand our business and identify opportunities to optimize
- Prioritize Areas of Focus to Drive Impact: Set long-term goals for the function and prioritize analyses, experiments, and process improvements, etc., balancing delivering actionable insights and impact against longer-term goals
- Work alongside the Senior Director, Growth & BizOps to support broader strategic growth initiatives
Our take
Gastrointestinal conditions, though relatively common, are often stigmatised, and its patient population is woefully underserved. Oshi Health is a virtual-first medical practice revolutionizing the diagnosis, management and treatment of digestive health conditions, to improve the standard of care for GI patients.
Oshi’s whole-person model and emphasis on proactive interventions has offered a transformative alternative to the reactive approach of traditional medicine. Its expert care team works to help patients gain control over their symptoms by treating them using a unique mix of dietary, psychosocial, and medication interventions. By serving the tens of millions of Americans affected by GI conditions, Oshi is filling a necessary gap in the market.
With 91% of Oshi Health members seeing symptom improvement within 10 weeks - a noticeable improvement from 2021's 85% in 3 months - it is evident that the company is dedicated to refining its offering. And the significant funding it has raised will be used to accelerate the next phase of growth, including scaling its clinical team and creating new partnerships with health groups and providers.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2024
$60m
SERIES C
Apr 2023
$30m
SERIES B
Total funding: $116.5m
Company benefits
- Inclusive healthcare and support, including access to Oshi's GI care
- Remote-first work environment with an annual equipment stipend
- Generou parental leave (up to 16 weeks)
- Flexible vacation policy
- Virtual and in-person team building
- 401k retirement
- Training and professional development opportunities
- Support from a dedicated "Life Concierge"
Company HQ
Midtown South, New York, NY
Leadership
Sam Holliday
(Co-Founder & CEO)Started as a Manager for Accenture before becoming a Healthcare Investment Banker for J.P. Morgan. Served as VP of Population Health for Greenway Medical Technologies and VP of Operations for Everyday Health, before acting as COO for Cecelia Health.
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