Senior Director of Customer Success, Kantata
Cloud based project management software
Open for applications
Cloud based project management software
201-500 employees
Open for applications
201-500 employees
Company mission
To enable organizations of any size to successfully manage and scale their people, projects, revenue, and profitability.
Role
Who you are
- This role requires a visionary leader who is passionate about delivering an exceptional customer experience
- Previous leadership role focused on customer solutioning
- Experience in defining and executing winning strategies with customers
- 10+ years relevant technology or professional services experience; 5+ years B2B SAAS industry experience
- Ability to lead, mentor, and inspire a team of CSM’s to achieve and exceed Results/Adoption/Power and Renewal targets
- Experience building strong executive relationships with key executives at customers
- Ability to continuously assess and refine strategies to maximize customer adoption, satisfaction, and retention
- Collaborate closely with Sales, Professional Services, Operations, Retention Management, and other cross-functional teams to ensure a unified approach to customer success
- Communicate effectively with executive leadership on the progress and challenges of the EMEA Customer Success efforts
- Exceptional leadership and team management skills
- Excellent communication and interpersonal skills
- Data-driven with the ability to analyze and interpret Customer Success metrics
- Excellent problem solving and communication skills, customer orientation, business and organizational savvy and executive presence
- Experience with customer success tools (Gainsight) and CRM systems (Salesforce)
- Ability to travel as needed to meet with customers or attend industry events
What the job involves
- As the Senior Director of Customer Success, you will be responsible for leading a segment of Kantata’s business and team of Customer Success Managers focused on customer results, access to power, and adoption
- You will play a pivotal role in ensuring the adoption, results attainment, and ultimate renewal of the Kantata solution for every customer
- You will work collaboratively with cross-functional teams to drive customer centric strategies and successful outcomes
- Your team acts as the link between the customer and the organization, ensuring that our customers are getting the best use of the Kantata solution and directly contributing to Kantata's growth and success
Salary benchmarks
Our take
Kantata is a business management software aimed at the professional services industry. This SaaS platform has been designed to meet the needs of a modern workforce, providing services such as employee time tracking, project management, and resource allocation.
The company's purpose-built technology includes a suite of features, such as a resource optimizer that helps managers allocate the right people to the right project for the correct amount of time. It also includes a private social network for users to share information with peers in the industry. Kantata already has several profitable tie-ups with essential business software such as Salesforce, helping it outpace rivals.
As more organizations in professional services invest in resource management solutions, the industry is awash with companies all competing for this business. These include industry heavyweights Basecamp, Zoho Projects, and ClickUp. Born from the merger of Mavenlink and Kimble Applications, Kantata is set to see accelerated growth as it focuses on further development of its comprehensive platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2019
$48m
SERIES E
Nov 2016
$39m
SERIES D
Total funding: $111.5m
Company benefits
- Group Health Insurance with Coverage Options for Medical, Dental, and Vision
- Life Insurance
- Voluntary Insurance Options Such As Auto, Home, Legal, and Pet Insurance
- Paid Parental Leave
- Voluntary Commuter Benefit Options
- 401K + Company Match to Save For Your Future
- Flexible Work Options - Remote or Hybrid
- 15 days of Paid Time Off, Plus Two Additional Days With Each Year of Employment
- Sick/Wellness Time Off
- 9 Paid Holidays + Floating Holiday
- Volunteer Time Off
- Top Performers Employee Recognition Program
- Philanthropic, Social, and Wellness Events Through KantataLife
- Reimbursement for Wellness Applications (including Kindle, Headspace, Peloton)
- Monthly Remote Stipend
- Employee Assistance Program
Company HQ
East Irvine, Irvine, CA
Leadership
Roger Neel
(Senior Business Advisor)Former Technical Advisor at The Bold Italic and Director Strategic Partner Solutions at InQuira. BA in Economics and Computer Science from Cornell.
Ray Grainger
(Executive Chairman & Founder)Former EVP Global Services and Strategic Partnerships at InQuira and Global Managing Partner at Accenture. BSc in Engineering at Harvey Mudd College.
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