Senior Solutions Architect, Hyperscience

• 5+ years in a Solutions Architect or similar role (Technical Account Manager, Implementation Consultant, Solutions Engineer, or Customer Success Engineer) at a software company
• Strong experience working with customers and complex, technical products
• Deep understanding of system integrations, APIs, security, and IT infrastructure
• Project management experience—ability to guide multiple stakeholders through complex implementations
• Excellent problem-solving skills with the ability to troubleshoot technical challenges
• Ability to communicate complex technical concepts to both technical and non-technical stakeholders
• Experience delivering software solutions through system integrators (SIs) to agencies in the public sector (Federal/State/Local)
• Familiarity with Federal Information Security Standards (FedRAMP, FIPS, ATO)

Desirable

• The Solution Architecture (SA) team at Hyperscience is composed of dedicated professionals who are passionate about bridging customers' technical goals and challenges with Hyperscience's innovative solutions
• This team plays a crucial role in ensuring customer success by offering proactive strategic and technical guidance, driving product adoption, growth, and deeper customer relationships. Their mission is to turn every customer into a lifelong Hyperscience champion and advocate
• As a Solutions Architect, you will be the primary technical advisor and trusted partner for customers, ensuring they successfully implement, adopt, and optimize our platform. This role is a mix of technical consulting, implementation, and ongoing account management, focused on delivering measurable outcomes for our customers
• You will work closely with customer engineering teams, IT leaders, and business stakeholders to ensure smooth deployments, troubleshoot challenges, and proactively drive long-term success. Your ability to combine deep technical acumen with strong customer engagement skills will be key to fostering lasting partnerships and unlocking expansion opportunities
• Lead technical onboarding and deployment for customers, ensuring a smooth go-live experience
• Guide customers through configuration, integrations, and best practices for optimizing our platform
• Act as a technical project manager, ensuring alignment between internal teams and customer stakeholders
• Serve as the primary technical point of contact for assigned accounts
• Proactively monitor product adoption and drive best practices to maximize value realization
• Identify and mitigate risks that could impact customer success, including technical blockers and adoption challenges
• Conduct technical health checks, optimization reviews, and advisory sessions
• Troubleshoot complex customer issues, working closely with Technical Services, Product, and Engineering teams to resolve technical challenges
• Partner with customers on workflow optimizations, automation opportunities, and system performance improvements
• Provide feedback to Product and Engineering teams to influence roadmap and feature enhancements
• Collaborate with Account Executives (AEs) on expansion opportunities by identifying customer needs that align with additional solutions
• Support renewal discussions by demonstrating the business impact and technical success of our platform
• Foster strong relationships with customer IT teams, architects, and executive stakeholders
• This is a field-based position supporting the U.S. East Coast territory