IT Support Specialist, Highsnobiety

• This role requires an experienced, reliable and self-motivated individual who wants to join a fast-paced and creative environment
• 1 to 2+ years experience as an IT Support or System Administrator
• Willing to learn new concepts quickly (e.g. fast learner)
• Knowledge of managing accounts in Google GSuite or Office 365
• Experience using ticketing systems (e.g. JIRA, ServiceNow, ZenDesk, or similar systems)
• Some experience with Identity and access management (IAM) systems such as Okta
• Excellent knowledge of installation and troubleshooting of various desktop operating systems, including macOS and Windows 10
• Understanding of Local Area Networking (LAN) and TCP/IP concepts including troubleshooting switches (e.g. VLANs) and wireless networks
• Some experience with central VoIP telephone systems (e.g. 3CX PBX, Asterisk, etc.)
• Experience with mobile device support (Android/Apple/iOS)
• Knowledge of Information Technology security concepts (e.g. anti-virus, spam blockers, disk encryption, etc.)
• Ensuring timely updates and resolution
• Ability to apply critical thinking and a methodical approach to problem identification and resolution
• Reliable, self-motivated & hands-on with a strong work ethic
• Ability to manage audio/visual systems, such as video and teleconferencing equipment (e.g. Zoom), and conference room peripheral support
• Able to thrive and stay calm in a dynamic, fast-paced environment
• Process-driven with high attention to detail and excellent follow-through skills
• You can deal in a friendly manner with co-workers
• Strong work ethic with a desire to learn, grow, and develop new skills
• Strong verbal and written communication skills in English are a must
• The candidate must already be living in Germany and be willing to relocate and live in Berlin

Desirable

• We are seeking for an IT Support Specialist (all genders) to join our Information Technology team in Berlin
• Assists end-users with the installation, configuration and ongoing usability of workstations, peripheral equipment (e.g. scanners, printers, etc.), mobile devices and software within established standards and guidelines
• Research and resolve more complex issues with end-user devices and software by leveraging personal knowledge and skills and/or collaborating with third-party vendors
• Training, onboarding and offboarding of employees/freelancers including account management
• Create and update documentation of all processes and user manuals when needed
• Installing, repairing and replacing equipment (e.g. workstations, network switches, access points, media devices, etc.)
• Ongoing administration of IT inventory and license management
• Proactively monitor IT-related infrastructure and applications to identify, assess, and remediate security vulnerabilities
• Testing and implementing new technology (e.g. new inventory systems, automation of existing processes)
• Maintain a high degree of customer service when solving incoming support queries
• Take ownership of user problems and be proactive when dealing with user issues
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization