Insights Lead, Nextdoor

• If you want the challenge of fast-paced growth, the satisfaction of seeing your design work come to life, and the pride in helping grow a world-class design team, this is the place for you
• 10+ years of experience in UX Research or related user-centered research roles
• 6+ years of experience leading and developing research teams
• Demonstrated ability to define research strategy and connect research outcomes to business and product decisions
• Strong experience synthesizing complex, multi-source research into clear narratives and recommendations for senior stakeholders
• Proven people-management skills, including coaching, performance development, and career growth planning
• Experience establishing scalable research processes and programs in fast-moving product environments
• Deep methodological expertise across qualitative and quantitative research methods
• High emotional intelligence, empathy, and strong cross-functional collaboration skills
• Bachelor’s degree or equivalent practical experience
• Eagerness to explore and apply AI and emerging technologies to reimagine how work gets done

Desirable

• Set the research strategy and vision for the team, ensuring a strong balance between forward-looking strategic research and near-term product research that unblocks execution
• Translate research into influence, triangulating insights across qualitative, quantitative, evaluative, and generative research to deliver a clear, compelling point of view to senior leadership
• Raise the bar for research rigor, establishing standards and practices that ensure methodological excellence, clarity, and credibility across all research efforts
• Scale research impact across the company by building programs and systems that enable rapid, high-quality research at scale while maintaining depth and integrity
• Build and nurture a high-performing team, supporting the professional growth of researchers through coaching, mentorship, and opportunities aligned with their career goals
• Create clear and trusted research processes, defining how teams engage with Research, how work is prioritized, and how insights are shared and activated
• Demystify and advocate for research, raising the profile of the function internally and helping partners understand when and how research can best inform decisions
• Partner deeply with Design, Data Science, Product, and Engineering, embedding research into product development and strategic planning as a core input rather than a checkpoint
• Lead with empathy and high EQ, ensuring that neighbors and small businesses remain at the center of product decisions and that research practices reflect care, inclusion, and respect for the communities we serve
• Build in-person relationships with team members and contribute to Nextdoor’s company culture
• Participate in in-person Nextdoor events such as trainings, off-sites, volunteer days, and team building exercises