Customer Success Manager/Account Manager, Trustpilot
Mid-Market Customers
+ Uncapped commission structure and company bonus
3 days a week in office
Consumer review website
Open for applications
Consumer review website
1001+ employees
Open for applications
+ Uncapped commission structure and company bonus
3 days a week in office
1001+ employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- Experience managing a large portfolio of Mid-Market customer accounts with a focus on achieving a high renewal/retention rate
- Ideally 2+ years of account management experience
- Demonstrated experience with subscription based, renewal license models
- Ability to build and maintain strong relationships with multiple stakeholders
- Excellent communication and negotiation skills
- Adept of uncovering new revenue opportunities
- Possess a solid ability to manage tough conversations in a professional and solution-oriented manner
- Experience with selling in a competitive environment
- Don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!
What the job involves
- Our Customer Success team plays a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses around the world
- The team is responsible for the after-sales customer journey, making sure they are satisfied and use our product to its full value
- In this role, you will be responsible for customer retention for our UK-based customers
- You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Trustpilot’s products
- Establishing a relationship with all our customers that ensures customer’s overall satisfaction with Trustpilot products, in turn strengthening their adoption and ensuring contract renewal
- Consistently giving a premium experience for our clients by understanding their business objectives, key KPIs and ensuring that Trustpilot delivers against them
- Conveying best practice examples that drive ROI
- Ensuring Trustpilot becomes the value adding partner in targeted accounts
- Acting as a trusted adviser, advocating client needs back to Trustpilot’s internal support, product, engineering and sales teams
- Successfully upselling Trustpilot’s products and discovering new revenue opportunities
- Increasing renewal rates and reducing churn
- Mapping various accounts in order to cross sell into other parts of their business
- Influencing future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Successfully onboarding clients and ensuring they fully utilise their paid subscription
Salary benchmarks
Our take
Fuelled by the rise of the consumer voice, Trustpilot began with the vision that a brand's future is trust and transparency powered. Since launch, the site has hosted over 300 million reviews for hundreds of thousands of businesses.
The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. After a successful IPO back in 2021, the company has continued to grow and maintains it status as a trusted tool for consumers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$7.3m
LATE VC
Total funding: $179.2m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company HQ
København K, København
Leadership
Adrian Blair
(CEO)CEO of the company since 2023. Also Co-Founder and Chair at Circl. Former CBO at Cera, CEO at Dext and Global COO of JUST EAT.
Share this job
View 44 more jobs at Trustpilot