Product Support Manager, Roblox
Moderation
$177.4-211.3k
+Equity
3-5 days a week in office
Online gaming and entertainment platform
Job no longer available
Online gaming and entertainment platform
1001+ employees
Job no longer available
$177.4-211.3k
+Equity
3-5 days a week in office
1001+ employees
Company mission
To connect a billion people with optimism and civility.
Role
Who you are
- Bachelor's degree in business, operations, or a related field
- 5+ years of experience in operations management or product support, with a focus on content safety moderation workflows
- 5+ years of experience developing processes to improve operational efficiency
- 5+ years of experience using data to lead decision-making
- Strong program management skills, with experience leading projects at scale
- Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces
- For roles that are based at our headquarters in
What the job involves
- As the Product Support Manager, you will help maintain and refine the functionality of our safety product features within our moderation platform. These products are used by our global moderation team to keep our users safe
- You will work with this team to understand bugs, feature limitations, and feature requests. You will integrate with safety product partners to improve safety workflows and scale new safety features for some of the most exciting up and coming Roblox products
- You will report to the Senior Manager, Moderation Operations
- Manage and refine the workflows for our content safety moderation product to ensure timely and effective moderation of user-generated content
- Work with cross-functional teams to identify areas for improvement in our content safety moderation processes, and collaborate to implement solutions that enhance the safety of our users
- Ensure that our team is meeting performance metrics and delivering an exceptional experience to our customers
- Partner with product and engineering teams to ensure that content safety moderation features are being developed and implemented
- Analyze data and provide insights to inform decision-making related to content safety moderation on our platform
- Stay up-to-date with industry trends and best practices related to content safety moderation, and apply this knowledge to continuously improve our operations
Our take
Online gaming may be a well-established space, but Roblox has distinguished itself as a leader by empowering its community to build, share, and profit from their own creations, turning game development into an accessible, rewarding ecosystem for millions of users.
In addition to standard games, the platform offers virtual worlds and other experiences to explore and interact with. Its platform provides an online ecosystem for millions to create, socialize, chat, and explore immersive experiences with friends. In fact, in the US its used by two-thirds of children aged 9 to 12.
While the platform does face scrutiny over users safety (particularly given its young audience) the company's efforts to strengthen parental controls and open dialogue through initiatives like its new Parents Council signal a growing commitment to addressing these challenges. At the same time, its financial performance and creator-focused investments underscore a business in very strong health. With record payouts to developers, an expanding older player base, and a platform that increasingly rewards creative talent, Roblox's trajectory remains one of innovation and impressive growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2021
$520m
SERIES H
Feb 2020
$150m
SERIES G
Total funding: $922.8m
Company HQ
South San Mateo, San Mateo, CA
Leadership
David Baszucki
(Founder & CEO)Studied Electrical Engineering at Stanford before founding Knowledge Revolution in 1990, where they spent 9 years as CEO. They worked as VP of MSC.Software for 2 years, and started Roblox in 2005.
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