Senior Manager of UX Research, Zapier
$202.5-303.7k
Canada: CA$202.5K – CA$303.7K. Both locations + Equity + Commission + Bonus
North America
Workflow automation service
Job no longer available
Workflow automation service
501-1000 employees
Job no longer available
$202.5-303.7k
Canada: CA$202.5K – CA$303.7K. Both locations + Equity + Commission + Bonus
North America
501-1000 employees
Company mission
Zapier's mission is to Make Automation Work for Everyone!
Role
Who you are
- You’re an experienced UX Research Manager. You’ve led and mentored a team of UX Researchers before in a SaaS / B2B setting. You have a strong understanding of both generative and evaluative research methods. You know when you use one method over another. You know how to collaborate with your cross-functional peers, and you have a strong track record of driving action from insights
- You consider yourself a strategist. You are a strong strategist who focuses on aligning business goals with user needs. You love connecting the dots and can seamlessly step into other roles like product management and product design to think holistically about the entire experience
- You’re a strong advocate for users. You keep user problems and needs top-of-mind, helping other leaders focus on the user perspective through their decision-making process. You understand how to help teams move fast, while keeping the customer at the forefront of our work
- You’re motivated by results. At Zapier, we value outcomes over outputs. You’re capable of aligning success metrics to company goals, and you lead the way in monitoring those metrics, extracting and sharing insights, and evolving our approach to increase business impact
- You love collaboration and feedback. You understand that success in this role won’t happen in a vacuum or secret. You believe in sharing work early, openly, and often. You enjoy teaming up with cross-functional leaders to help multiply the value of research insights
What the job involves
- As the Senior Manager, UX Research you will collaborate with cross-functional leaders to shape product decisions across Zapier’s platform
- You’ll lead a team of UX Researchers to plan, execute and deliver research insights, enabling evidence-based decision
- You will play a foundational role in continuing to develop UXR at Zapier by mentoring other researchers, driving improvements in research process, working on initiatives for improved collaboration across our Insights practices, and making customer connection easy
- Manage a team of UXRs, ensuring that they have clear goals and providing support through their research projects
- Advocate for your team and play an active role in their professional growth
- Collaborate cross-functionally with Design, Product Management, Engineering, Data, and Marketing to influence strategic thinking and planning
- Influence stakeholders, advocating for critical research/insights to be adopted
- Amplify research from UXRs by socializing insights across all of Zapier’s key bets
- Make customer connection easy for all members of our Product teams
Application process
- Deadline to Apply: 10 November 2024 at 05:00 GMT
Our take
Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operational needs. As people used more software services, Zapier founders saw the need to connect the actions between these software and save everyone some time.
Zapier is the largest integration and automation tool for businesses. Since its founding, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator and has also been a pioneer of remote working.
Zapier has so far been able to capitalise heavily on its advantage as one of the first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon, and organisations are only going to need more of them. This puts Zapier in a strong position for growth, but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (2 rounds)
Oct 2012
$1.3m
SEED
Sep 2012
$0.2m
SEED
Total funding: $1.5m
Company benefits
- Work from anywhere
- Bonus program
- Unlimited vacation policy
- Great healthcare + dental + vision coverage*
- Retirement plan with company match*
- Stock options for every Zapien**
- 2 annual company retreats to awesome places
- 14 weeks paid leave for new parents
- Home office setup stipend
- Professional development allowance
Additional info
- As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around
Leadership
Wade Foster
(Co-Founder & CEO)Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.
Bryan Helmig
(Co-Founder & CTO)Was previously Product Dev/Manager at Veterans United Home Loans.
Mike Knoop
(Co-Founder)Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.
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