Senior Technical Support Engineer, Binance

• Over 5 years of experience in technical roles
• Bilingual English/Mandarin is required to be able to coordinate with internal and external stakeholders
• Strong team collaboration and internal communication skills
• Understanding of software development methodologies and coding standards
• Ability to present or explain fluently to engineers, product managers, and clients
• Bachelor's or Master's degree in Computer Science, Mathematics, or related scientific disciplines

Desirable

• We are looking for a talented Technical Support Engineer / API Trading Support to join the TechOps team
• This role will involve investigating and resolving technical questions related to API programming issues, and cover global institutions such as HFTs and algo/quant funds. It will include close cooperation with our VIP Account team, Customer Support, internal Dev/Infra teams, as well as other parties
• The role also needs to talk to VIP customers directly, so bilingual fluency in both English and Mandarin is preferred
• Provide technical support and handle urgent escalation from high profile institution customers for API trading related issues in a production environment with high-volume transactions
• Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team
• Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely
• Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization
• High responsibility in continuous improvement in service quality and efficiency
• Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes