Technical Content Writer, Harvey
$95-115k
+ Equity plan
More information about location
Generative AI for legal teams
Job no longer available
Generative AI for legal teams
201-500 employees
Job no longer available
$95-115k
+ Equity plan
More information about location
201-500 employees
Company mission
To help build the future of professional services.
Role
Who you are
- We’re looking for someone with a deep understanding of instructional design, technical writing, and content strategy—someone who can translate complexity into clarity and create scalable resources that support professionals at every stage of their Harvey experience
- 3+ years in technical writing, customer education, or instructional design
- Proven ability to translate complex technical concepts into clear, concise content
- Experience with content management systems, knowledge bases, and education platforms, with a focus on leveraging AI-driven tools for efficiency and scalability
- Strong understanding of instructional design principles and learning psychology
- Ability to work cross-functionally and adapt content for multiple audiences and skill levels
- Data-driven mindset, with experience using analytics to optimize content effectiveness
What the job involves
- As a Technical Content Writer, you’ll play a critical role in scaling Harvey’s customer education efforts
- Reporting to the Head of User Operations, you will develop structured, high-impact learning materials that empower professionals to master Harvey independently
- Your work will drive product adoption, reduce support volume, and enhance overall customer success
- Develop and maintain self-help documentation to help customers navigate Harvey with confidence
- Own and expand the Help Center, ensuring resources stay current with evolving product capabilities
- Create high-impact education initiatives that streamline onboarding, accelerate mastery, and drive long-term customer success
- Work closely with Product and User Operations to automate knowledge delivery and reduce support dependency
- Analyze user engagement and feedback to continuously refine and improve educational content
Our take
The explosive popularity of generative AI tools has seen specialized solutions popping up for all kinds of industries. Hoping to help supercharge efficiency and productivity for legal teams, Harvey supplies Gen AI that can assist with documentation, as well as aid research and optimize workflows.
Via natural language instructions, Harvey helps draft and analyze legal documents. It can also answer complex questions across large document sets, or even handle research queries that cover multiple domains in legal, regulatory and tax.
Its ability to support legal practitioners as if it's another member of the team is what makes Harvey particularly interesting. This approach has seen the company raise substantial funding, reaching Unicorn status in 2024. Funds will be used to expand to new geographies, grow headcount and further collect and curate data to train more “domain-specific” AI models.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Feb 2025
$300m
SERIES D
Jul 2024
$100m
SERIES C
Total funding: $506.1m
Company benefits
- Comprehensive health, dental and vision coverage
- Retirement benefits (401k match up to 4%)
- Flexible PTO
Company HQ
SoMa, San Francisco, CA
Leadership
Winston Weinberg
(CEO)Graduated with a Juris Doctor from the USC Gould School of Law, then spent 1 year as an Associate at O'Melveny & Myers before founding Harvey.
Gabe Pereyra
(President)Previously worked as a Research Scientist at Meta and DeepMind. Also spent a year as a Brain Resident at Google.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 32 more jobs at Harvey