Technical Content Writer, Harvey

$95-115k

+ Equity plan

Mid and Senior level

New York

San Francisco Bay Area

Remote from US

More information about location

Domain-specific AI for legal and professional services

Job no longer available

Domain-specific AI for legal and professional services

501-1000 employees

B2BArtificial IntelligenceLegalSaaS

Job no longer available

$95-115k

+ Equity plan

Mid and Senior level

New York

San Francisco Bay Area

Remote from US

More information about location

501-1000 employees

B2BArtificial IntelligenceLegalSaaS

Company mission

To help professionals develop expertise, faster.

Job

Company

Role

Who you are

We’re looking for someone with a deep understanding of instructional design, technical writing, and content strategy—someone who can translate complexity into clarity and create scalable resources that support professionals at every stage of their Harvey experience
3+ years in technical writing, customer education, or instructional design
Proven ability to translate complex technical concepts into clear, concise content
Experience with content management systems, knowledge bases, and education platforms, with a focus on leveraging AI-driven tools for efficiency and scalability
Strong understanding of instructional design principles and learning psychology
Ability to work cross-functionally and adapt content for multiple audiences and skill levels
Data-driven mindset, with experience using analytics to optimize content effectiveness

What the job involves

As a Technical Content Writer, you’ll play a critical role in scaling Harvey’s customer education efforts
Reporting to the Head of User Operations, you will develop structured, high-impact learning materials that empower professionals to master Harvey independently
Your work will drive product adoption, reduce support volume, and enhance overall customer success
Develop and maintain self-help documentation to help customers navigate Harvey with confidence
Own and expand the Help Center, ensuring resources stay current with evolving product capabilities
Create high-impact education initiatives that streamline onboarding, accelerate mastery, and drive long-term customer success
Work closely with Product and User Operations to automate knowledge delivery and reduce support dependency
Analyze user engagement and feedback to continuously refine and improve educational content

Our take

The explosive popularity of generative AI tools has seen specialized solutions popping up for all kinds of industries. Hoping to help supercharge efficiency and productivity for legal teams, Harvey supplies generative AI that can assist with documentation, as well as aid research and optimize workflows.

Via natural language instructions, Harvey helps draft and analyze legal documents. It can also answer complex questions across large document sets, or even handle research queries that cover multiple domains in legal, regulatory and tax.

Its ability to support legal practitioners as if it's another member of the team is what makes Harvey particularly interesting. This approach has seen the company raise substantial funding, reaching Unicorn status in 2024. Funds are now being used to expand to new geographies, grow headcount and further collect and curate data to train more “domain-specific” AI models.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 9 rounds)

Oct 2025

$160m

LATE VC

Oct 2025

$59m

GROWTH EQUITY VC

Total funding: $1.0bn

Company HQ

Financial District, San Francisco, CA

Leadership

Winston Weinberg

(Co-Founder & CEO)

Graduated with a Juris Doctor from the USC Gould School of Law, then spent 1 year as an Associate at O'Melveny & Myers before founding Harvey.

Gabe Pereyra

(Co-Founder & President)

Previously worked as a Research Scientist at Meta and DeepMind. Also spent a year as a Brain Resident at Google.

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