Senior Fraud Analytics Specialist, Zopa
1-5 days a week in office
Financial solutions for borrowers and savers
Open for applications
Financial solutions for borrowers and savers
501-1000 employees
Open for applications
1-5 days a week in office
501-1000 employees
Company mission
To create simple, fair and honest financial products that have the customer's needs at heart.
Role
Who you are
- You have experience working in a data intensive role. Ideally, you also have experience of working in a Fraud environment
- You have proven technical ability in generating insight using technology and analytics over datasets and communicating this insight in a variety of forms such as presentations, formal reports and data visualization
- You have demonstrable experience in delivering insight using data analytics to a non-technical audience
- You are independent, pro-active and have a confident approach in managing your workload, you have experience of independently delivering data analytics tasks as well as working with and / or helping others to achieve this
- You have excellent stakeholder management skills. You are comfortable and adept at navigating competing priorities, resolving ambiguity and managing demanding expectations under pressure
- You have proven technical ability in one or more of the following areas:
- Recent use of SQL or other software / programming languages (e.g. SAS, VBA, R, Python)to create and analyse datasets
- Recent use of data visualisation tools (e.g.Tableau, Power BI, Excel)
What the job involves
- You will be leading the Fraud Analytics capabilities for all Zopa products, ensuring that we balance the need to protect our customers and Zopa against fraud, whilst balancing customer experience and complying with the relevant policies and regulatory changes.
- You will play a crucial role in understanding, managing and improving the detective and preventative controls that relate to Fraud, reporting directly to the Director of Fraud
- You will be responsible for understanding Zopa products to ensure that you have meaningful insight on their fraud performance, risks and weak areas where we need to improve our controls, working together with cross-functional teams to deliver enhancements, where necessary.
- As the Fraud Analytics Senior Specialist you will collate data and intelligence, performing data analyses, developing insight to support fraud investigations and reviews as well as managing BAU reporting.
- You will use the insight developed to manage fraud systems and their ongoing optimisation to ensure adherence to agreed KPIs & KRIs
- Of course, you won't be doing this alone. Collaboration is in our Zopa DNA which means you'll be part of a cross-functional squad of talented and passionate colleagues working together from concept through to delivery.
- There’s no room for ivory tower thinking and dishing out requirements - you’ll need to work proactively and collaboratively from the ground up, engaging stakeholders, getting their buy in and most importantly making sure we're building the right things
- This is an opportunity that can give a lot of scope to supercharge your career within a fast-scaling FinTech that is looking to IPO soon. If this challenge excites you, we'd love to hear from you!
- Prepare reports and visualisations to present your findings to stakeholders to support fraud decision making
- Ensure your work and the work of those supporting you is high quality and meets quality and risk standards
- Develop and run controls to identify and monitor known and emerging risks and escalating any breaches to ensure that these are reported and mitigated effectively and timely
- Work with stakeholders to deliver and present analysis and insight into fraud risks and develop analytical processes to mitigate the risks identified
- Manage BAU as well as regulatory & compliance reporting
Salary benchmarks
Our take
Zopa has been a pioneering force in the world of finance since 2005, lending out billions in personal loans since its inception, before the launch of its bank in 2020. Its depth of lending experience makes it a digital bank with a difference - offering all the benefits customers have come to expect from a challenger bank, but backed up by 16 years of know how.
As a bank, Zopa has the flexibility to offer much more than loans to their customers, such as their fixed term savings accounts and credit card. Their model is clearly defined, with a focus on lending and saving rather than current accounts - and its investment in its banking license has clearly paid off. The company has recently seen significant investment that will accelerate the growth of its current products as well as support expansion into the business lending space. It has also made its first ever acquisition, of the ‘buy now, pay later’ platform DivideBuy.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
41% female employees
14% employee growth in 12 months
Company
Employee endorsements
Intelligent people
"My colleagues here at Zopa have a wealth of knowledge which they share constantly and are always willing to assist or give a second opinion on..."
Funding (last 2 of 13 rounds)
Feb 2023
$94.8m
LATE VC
Oct 2021
$278m
LATE VC
Total funding: $832m
Company benefits
- Discounted gym membership
- Cycle-to-work scheme
- Enhanced maternity and paternity leave
- Hybrid & flexible working model
- Health insurance with Vitality
- Generous holiday plus Zopa bank holidays
- 2 volunteer days a year
- Employee Assistance Programme
- Life Assurance
- Private healthcare from Vitality
- Great deals on Zopa products
- Season ticket loans
- Discretionary unpaid leave
- Games room, meditation room, subsidised yoga classes, football league and more
Company values
- Champion our customers - Whatever your role, you’ll be close to our customers. We care passionately about doing the best for them.
- Help us make fearless choices - Our environment is fast-paced, agile and open. You’ll solve interesting and challenging problems, and be trusted and empowered to bring your ideas to life.
- Walk the talk - Like us, you’ll be honest, stick to your promises and face the tough moments head-on.
- Win smarter - You’ll be always on the lookout for a better way of doing things, going beyond ‘good enough’ and welcoming different points of view.
- Be in it together - You’ll join an ambitious, diverse and all-round approachable team with a mix of ideas and talents who inspire each other to be better every day.
Company HQ
London, UK
Articles
Leadership
Giles Andrews OBE
(Board Member)Independent Non Executive Director at C. Hoare & Co., and at the Bank of Ireland. Chairman of carwow. Board Member at the Innovate Finance FinTech Strategy Group. Previously founded Caverdale Group.
Jaidev
(CEO, not founder)Promoted from within Zopa, previously COO. 12 years of experience at Capital One, including Chief Marketing Officer for UK.
Diversity, Equity & Inclusion at Zopa
Jamie Ferguson (Talent Acquisition Advisor)
- We're always looking for passionate and talented people who can help us be the best place for money. We welcome everyone, regardless of age, disability, gender, sexual orientation, parental status, race or religion.
- We run a successful mentoring program, with 28 mentors across the business. We believe this launching pad helps our internal talent stretch beyond their comfort zone, explore new avenues and grow into future leaders.
- We’re focused on ensuring a fair approach to attracting talent, from how we advertise roles to our application and interview process. For all our hiring requirements we mandate 50/50 shortlists and diverse interview panels. We also run all our adverts through a recognised gender de-coder to ensure we attract and hire a diverse range of people. More recently we’ve been experimenting with new job boards and partnerships like Otta Jobs and BYP Network (Black Youth Partnership Network) to increase diversity in our candidate sourcing.
- We’ve secured trail-blazing partnerships with organisations like Code First Girls, YSYS and BYP Network. We’ve already had huge success with our Code First Girls cohort who joined our tech community as Software Engineers and Database Administrators in January.
- We encourage Zopians to create memorable career journeys, and internal mobility plays a huge part in this. All our live job vacancies are posted on our internal jobs board. Over the last 12 months, we’ve trained and supported many Zopians to make internal career moves and become compliance officers, developers, lawyers and HR specialists. In fact, 20% of our open roles in Q3 2021 were filled by internal candidates. This not only makes Zopa a great place to work, but also allows us to break down some of the systemic pipeline issues that we see in STEM professions.
- Our Diversity & Inclusion focus groups and “All in” club celebrate diversity through various company events, such as quiz nights and “Bring your kids to work” day – our favourite is international food night!
- Everyone at Zopa has different working styles, and we want to support them in any way possible. That’s why we’re committed to flexible working whether that’s from home, in the office or a combination of both. What’s more, our model includes the option of working from abroad for up to 90 days a year!
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