MySQL Database Support Engineer, Percona
Plus equity incentive plan.
Scaling, security, and management for OS databases
Open for applications
Scaling, security, and management for OS databases
201-500 employees
Open for applications
Plus equity incentive plan.
201-500 employees
Company mission
To help users get the most out of open-source technology, without inflated fees or lock-ins.
Role
Who you are
- This is a remote role, so you can be located anywhere in the world. All you need is a decent, stable internet connection
- Good hands-on knowledge of both MySQL and InnoDB
- Be a skilled with some of the MySQL ecosystem of tools and technologies
- Knowledgeable about performance tuning, query optimization, & index tuning
- Know-how of backup solutions such as Xtrabackup, mydumper, etc, and also of Point-in-Time-Recovery
- Some experience with high-availability solutions (replication, routers, proxies, etc)
- Exposure and practice with zero-downtime procedures
- Good understanding of monitoring requirements
- Demonstrable experience in administering Linux-based systems
- Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
- Self-taught and enthused to grow your skill set with new technologies as the industry continues to evolve
- Availability to travel for the occasional team meeting, conference or customer visit
- Experience working with customers in English
- Very desirable to have related Kubernetes knowledge
- If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!
Desirable
- Experience working in SLA-bound operations
- OpenSource Community contributions (could be a blog)
- Good practice with working over screen-sharing/phone
- Galera / XtraDB Cluster / ProxySQL / Orchestrator
- Cloud Services such as AWS and RDS, Azure, GCP
- Percona Monitoring & Management (PMM) and other monitoring tools
- Configuration management solutions such as Ansible, Puppet or Chef
- Percona Toolkit suite
- MySQL DBA professional certifications
- MongoDB
- PostgreSQL
- MyRocks
- Kubernetes / OpenShift / Docker
- Advanced Linux troubleshooting tools (gdb, perf, strace, bpftrace, tcpdump, etc)
What the job involves
- You’ll be teaming up with some of the most well-known database experts in the industry who are even better teammates, friends and mentors
- You’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine…. with databases
- This is not a boring, entry-level role where you’ll just be triaging the boring and monotonous
- Your main responsibility will be helping our customers’ DBA teams when they need expert assistance
- You’ll do that by gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format by email, instant message or voice
- For more serious and production-impacting issues, you’ll perform screen-sharing sessions to help them quickly navigate and resolve issues
- When you’re not fixing things, you’ll be authoring new blog posts on interesting topics for our open-source community to digest, answering questions on our forum, creating new articles in our customer-facing knowledge base for more frequently seen issues, and hosting webinars amongst other things
Our take
Open-source technology brings a range of benefits, from agility to cost-effectiveness, making it a prime target for businesses adding to their tech roster. However, they may find themselves forced into software, contracts or processes they neither need nor want, in order to gain access to those that they do. Percona provides unbiased, open-source database expertise, giving anyone, anywhere access to the tools necessary to turn their ideas into a viable business.
Percona was founded in 2006 to support consumers and users in the open-source community. It is now a leader in providing enterprise-class support, services and software for open-source databases, both in on-premises and cloud environments. The company accommodates growth and development by deploying agile solutions to keep its clients moving at the pace of their customers’ needs. Clients pay for the advice and expertise provided, rather than for the company to unlock critical software features.
Percona employs a global network of experts and boasts an impressive customer list with high renewal rates. The company continues to update and add to its product offerings and is committed to keeping its software free to download.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (1 round)
Jan 2008
$1m
GRANT
Total funding: $1m
Company HQ
Bull Durham, Durham, NC
Leadership
Ann Schlemmer
(CEO)Joined Percona in 2013 and held various roles before becoming CEO in 2022. Prior to Percona, they were part of the MySQL Professional Services team at Sun Microsystems and Oracle.
Bennie Grant
(COO)They have over 15 years of Professional Services, Support and Operational Delivery experience. Prior to joining Percona, they opened US operations for Mettoni (acquired by Enghouse Interactive), where they held Senior Services and Operational Leadership positions.
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