Senior Customer Success Manager, Kantata

• We are looking for a strong, customer service-oriented individual with experience in professional services or fee-for-service businesses
• You have experience in account management, training, and customer support experience
• You exercise sound judgment in business decisions and negotiations while demonstrating effective and professional customer service
• You have exceptional organization and time management skills that couple well with your written and communication skills
• You can do light technical solutions, engaging in consultative dialogue with clients
• You desire to do meaningful work alongside bright, engaged people within a collaborative team environment
• You are flexible and adaptable to change in a fast-paced, start-up company environment

• As a Senior Customer Success Manager at Kantata, you’ll report to our Senior Director, Customer Success and be responsible for creating a positive client journey across a portfolio of Kantata clients in our US business units
• By developing long-term relationships with each client, you’ll directly influence an increase in adoption and drive advocacy
• Our client success team works with clients to demonstrate a deep functional understanding of our product features and benefits and advocates for how these will provide value to their business
• Enhancing and improving the client lifecycle, driving our key Success Pillars of Adoption and Relationships, and ensuring ongoing value is delivered throughout the clients’ relationship with Kantata
• Build a strong rapport with customers and manage their relationships with Kantata through the entire client journey, from initial kickoff through contract renewal
• Be the customers’ go-to person
• Provide international and US-based customers with a superior level of service through multiple support channels
• Understand the client’s business needs and objectives, and ensure alignment to the Kantata solution
• Research and resolve customer inquiries in a timely manner
• Conduct onboarding and introductory training sessions
• Establish and maintain a strong network of relationships with key client contacts, sales team members, and internal departments

• Group Health Insurance with Coverage Options for Medical, Dental, and Vision
• Life Insurance
• Voluntary Insurance Options Such As Auto, Home, Legal, and Pet Insurance
• Paid Parental Leave
• Voluntary Commuter Benefit Options
• 401K + Company Match to Save For Your Future
• Flexible Work Options - Remote or Hybrid
• 15 days of Paid Time Off, Plus Two Additional Days With Each Year of Employment
• Sick/Wellness Time Off
• 9 Paid Holidays + Floating Holiday
• Volunteer Time Off
• Top Performers Employee Recognition Program
• Philanthropic, Social, and Wellness Events Through KantataLife
• Reimbursement for Wellness Applications (including Kindle, Headspace, Peloton)
• Monthly Remote Stipend
• Employee Assistance Program

Total funding: $111.5m

Kantata is a business management software aimed at the professional services industry. This SaaS platform has been designed to meet the needs of a modern workforce, providing services such as employee time tracking, project management, and resource allocation.