Senior Back-End Engineer, Gorgias
Data Streaming
€89.5-98.9k
eCommerce customer support helpdesk
Be an early applicant
eCommerce customer support helpdesk
201-500 employees
Be an early applicant
€89.5-98.9k
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- If you love solving complex engineering problems and making a real impact, this is the team for you
- 6 years of strong experience in Python, with familiarity in tools like Redis and Celery
- Expertise in messaging systems (RabbitMQ, Kafka, etc.) and a passion for infrastructure engineering
- Hands-on experience with Kubernetes and database management
- Proven ability to manage migrations and upgrades in live, production environments
- Knowledge of cloud infrastructure, including on-premise-to-cloud or cloud-to-cloud transitions
- A track record of engineering solutions for other engineers, with a focus on simplicity and usability
- Strong communication skills and the ability to self-manage roadmaps and priorities
What the job involves
- At Gorgias, the Streaming Team powers our platform, supporting 100+ engineers with messaging and streaming systems that drive our products forward
- Our goal? Build self-service tools that remove infrastructure headaches, so engineers can focus on innovation
- With a small, tight-knit team of four, you’ll have the freedom to shape your roadmap, collaborate directly with engineers, and deliver impactful projects—without product managers in the mix
- As Gorgias scales, we’re tackling big challenges, from improving Kafka and Flink reliability to migrating away from RabbitMQ to boost performance
- Own and improve the reliability and scalability of streaming and messaging systems, such as Kafka, Flink, and RabbitMQ (with plans to adopt PubSub)
- Lead projects like migrating away from RabbitMQ, ensuring seamless transitions for engineering teams
- Build tools and features that simplify infrastructure for engineers, enabling self-service and reducing the learning curve
- Drive live migrations, upgrades, and enhancements to production systems with minimal downtime
- Contribute to major initiatives, including the transition from monolith to microservices and on-premise to cloud infrastructure
- Collaborate closely with engineering teams to identify needs and deliver tailored solutions that boost productivity and reliability
- Provide infrastructure support and maintenance, ensuring high-quality services and minimal incidents
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company values
- Maximise your impact
- Customer first
- Be 100% honest
- Strive for excellence
- Take EXTREME ownership
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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