Customer Success Manager, Reveleer
$100-125k
Risk adjustment platform
Open for applications
Risk adjustment platform
201-500 employees
Open for applications
$100-125k
201-500 employees
Company mission
To accelerate insight-based healthcare through a connected platform that provides transparency, choice and control within government sponsored healthcare.
Role
Who you are
- Bachelor’s degree in a related field or equivalent experience; Advanced Degrees are preferred
- At least 5 years of experience in consulting, project management, or customer management for a technology solution
- Knowledge and demonstrated understanding of Risk Adjustment models and data validation requirements
- Demonstrated leadership capabilities and high performance in previous positions
- Demonstrated ability to prioritize tasks and work effectively across departments to resolve challenges
- Proficiency with project management and CRM tools (e.g., Jira, HubSpot, Gong) or similar platforms
- Healthcare experience required, preferably with a provider, payer, or intermediary organization
- Ability to work autonomously but seek assistance proactively
- Strong oral and written communication skills, comfortable presenting to internal and external stakeholders
- Strong problem-solving skills with the demonstrated ability to identify research and make recommendations and/or decisions
What the job involves
- We are seeking a Customer Success Manager with a passion for customer experience
- You will manage new and existing relationships, align Reveleer output to client goals/strategy, and assure timely delivery of mission-critical work for Reveleer’s Prospective Risk solution
- You will become a vital member of the Customer Success team, carry the voice of customer and influence the Reveleer's continued success and future
- Build and maintain strong customer relationships, serving as the primary point of contact across the full lifecycle from onboarding through renewals
- Lead day-to-day project management, including planning, progress tracking, customer meetings, and issue resolution
- Proactively identify and mitigate customer risks, driving solutions in collaboration with internal teams
- Receive, document, and triage customer-reported issues; assess priority based on business impact and urgency and ensure alignment with internal capacity
- Coordinate cross-functionally with Product, Engineering, Data, and Analytics to ensure customer issues are routed, tracked, and resolved in line with roadmap and sprint priorities
- Communicate transparently with customers on issue status, timelines, and workarounds, managing expectations effectively
- Track and document customer requests and recurring issues, contributing to knowledge base development and continuous process improvement
- Analyze customer data to identify adoption trends, risks, and growth opportunities, providing actionable insights to both customers and internal stakeholders
- Conduct regular check-ins, business reviews, and renewal discussions to drive customer satisfaction, retention, and expansion
- Serve as a trusted advisor, guiding customers on best practices and ensuring measurable value realization from the platform
- Escalate critical issues and advocate for customer needs internally, influencing product roadmap and service delivery
- Own and grow enterprise-level customer relationships, aligning Reveleer’s solutions with customer business goals
Our take
AI in the healthcare industry is quickly becoming critical in enabling quality, predictive patient care that provides better outcomes. In utilising AI, costs within the healthcare industry will reduce drastically by decreasing care time overall, making for a less time consuming process.
Reveleer is part of the new generation empowering data-driven healthcare, by providing a cloud-based platform the company is allowing payers in all lines of business the ability to manage risk adjustment and quality improvement in-house. In their efforts to automate these complex processes, the platform has already supported some of the largest health plans available in the US.
With funding raised from multiple investment organisations, Reveleer is utilising the capital gained to expand and enhance its platform capabilities. It is also making acquisitions and building strategic partnerships with companies that share its mission of addressing the leading challenges in healthcare.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2024
$65m
LATE VC
Apr 2022
$46m
SERIES D
Total funding: $187.9m
Company benefits
- Medical, Dental and Vision benefits
- 401k
- PTO Plan
- Fully stocked breakroom with drinks and snacks
- Dog friendly office
- Social gatherings
Company HQ
Vineyard, Glendale, CA
Leadership
Jay Ackerman
(CEO, not founder)Over 25 years of experience in various leadership capacities, including Guidance Software CRO and as the Head of Sales & Customer Success at ServiceSource.
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