Customer Success Manager, project44

German Speaker

Salary not provided

Senior level

Amsterdam

More information about location

4 days a week in office

Real-time supply chain visibility platform

Open for applications

Real-time supply chain visibility platform

501-1000 employees

B2BEnterpriseLogisticsFreightAnalyticsSupply ChainSaaSAPIAutomation

Open for applications

Salary not provided

Senior level

Amsterdam

More information about location

4 days a week in office

501-1000 employees

B2BEnterpriseLogisticsFreightAnalyticsSupply ChainSaaSAPIAutomation

Company mission

To enable a world where supply chains are resilient, intelligent, and proactive, because when supply chains work better, businesses thrive, and communities prosper.

Job

Company

Role

Who you are

If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk
Experience in supply chain, strongly preferred
Experience working with fast-growth technology company, preferred
5-7 years of experience working with enterprise customers in Account Management, Customer Success or Consulting
Experience working with a SaaS or platform product, preferred
Comfortable presenting to leadership and in a large group
Ability to be strategic, but still roll up your sleeves to accomplish what needs to be done
Highly organized with a strong sense of urgency to meet deadlines
Excellent client-facing, German and English written and verbal skills

What the job involves

Partner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services
Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams
Form relationships and educate the customer on new product introductions and features to drive optimal product use
Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help prioritize product requests
Monitor customer health and risk. Develop and execute success plans when required working with customer support, product development and engineering
Facilitate Quarterly Business Reviews with customers
Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction
Identify opportunities for upsell alongside sales and account management team
Maintain up to date knowledge of logistics industry, EDI, and blockchain

Our take

There currently exists a huge amount of pressure on supply chains across almost every industry, resulting in a demand for streamlined solutions. Businesses are attempting to future-proof their supply chains by identifying bottlenecks that lead to logistic breakdowns, but with the market being so volatile, this is difficult to manage.

project44 provides a digital platform that aims to improve communication between logistics companies, transportation providers, and supply chain systems. The platform consists of a variety of modular API tools that can be employed to produce real-time data and predictive analytics. This helps provide insights into shipment arrival times, supply chain bottlenecks, and opportunities to increase efficiency.

Many startups have released software platforms that aim to prepare companies and their supply chains. However, project44 has taken a unique approach by presenting a more versatile solution to the volatility of supply chain demands. The company has kept up with the growing market by launching new products and updates, expanding geographically, and building its leadership team, all of which have put it in a good place to find success into the future.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-7% employee growth in 12 months

Glassdoor (3.4)

Company

Funding (last 2 of 7 rounds)

Oct 2022

$80m

LATE VC

Jan 2022

$420m

LATE VC

Total funding: $892.5m

Company HQ

River North, Chicago, IL

Leadership

Jett McCandless

(Founder & CEO)

They started their career with 7 years at YRC Freight before spending 5 years at GlobalTranz. They then founded CarrierDirect in 2011, before starting project44 as CEO.

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