Customer Support Specialist, Greenly
€30-35k
Carbon accounting for SMEs
Job no longer available
Carbon accounting for SMEs
201-500 employees
Job no longer available
€30-35k
201-500 employees
Company mission
To allow everyone to easily track their carbon footprint, so they can take part in the fight against climate change.
Role
Who you are
- Are passionate about customer support
- Have a first experience in a customer-facing role within the SaaS industry
- Are detail-oriented and are highly organised in your day-to-day
- Are an adaptable, curious and an independent learner, thriving in fast-paced, dynamic settings
- Are driven by helping others move forward. You love interacting with customers while providing them with clear answers and strong support
- Possess a problem-solving mindset and can think on your feet to find effective solutions
- ️ Are excited by the opportunity to shape and improve our evolving processes, bringing your ideas and making a significant impact as we build together
- Are fluent in French (~C2) and English (C1)
What the job involves
- Greenly's Customer Support team is dedicated to delivering the best possible experience for our clients
- With this mission in mind, we ensure ongoing support to our clients whilst also ensuring we're helping the team work in a smarter way
- Customer Engagement: Interact with customers primarily through our Intercom platform, delivering prompt solutions to their queries and actively facilitating their progress with assigned tasks
- Collaboration with Teams: Work closely with product specialists and other teams to ensure consistent and informed support, actively providing insightful feedback to enhance overall customer satisfaction
- Ticket Prioritization: Prioritize daily tickets and customer progress follow-up, aiming to exceed customer expectations with every interaction
- Communication Mastery: Translate customer questions into clear and concise answers, actively contributing to enhancing their overall customer experience
- Expanded Opportunities: As you progress in the role, there will be opportunities to lead webinars, write articles, and take on additional responsibilities such as leading onboarding sessions, contributing to the dynamic growth of our team
- Passion for Customer Success: Demonstrate an enthusiastic commitment to customer success and an eagerness to contribute to our evolving team
- Ultimately, your role is integral to providing outstanding customer support, fostering positive interactions, and contributing to the continuous growth and success of our team!
Application process
- Have an introduction call with Sabina, our Talent Acquisition Manager
- Prepare and present a Case Study exercise
- Meet our Support and Onboarding Team Lead
Our take
Carbon accounting is a complex process that takes significant time and investment. However, such monitoring is an essential step for businesses to move towards a sustainable future. Greenly offers a tailored service that instantly allows businesses to track their carbon footprint and make impactful changes to reduce it.
Greenly's AI-powered system tracks emissions across all business functions, and provides suggestions on how best to reduce them. In addition, its consultants accompany businesses in their carbon accounting journey and check that the accounting is accurate before releasing GHG reports.
Looking to the future, Greenly has a vast potential target market, as more and more businesses seek to reduce their emissions. In 2022 it raised significant funds that are supporting global expansion (with a focus on the US and Europe), as well as the building out of its team and launch of further platform features.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Mar 2024
$52m
SERIES B
Apr 2022
$23.4m
SERIES A
Total funding: $78.8m
Company benefits
- Health insurance
- Flexibility to work remotely
- A culture of autonomy and transparency
- Regular training and opportunities for rapid development
- Flexible office hours
- Fast track career opportunities
Company HQ
Midtown South, New York, NY
Leadership
Alexis Normand
(CEO)Previously Co-founder and CEO of Embleema, an investor and advisor at Meenta and AceUp, and a mentor at Techstars.
Matthieu Vegreville
(COO)Previously a financial auditer at EY. Worked as an analyst then head of patient solutions at Nokia, and also took on data scientist roles for Withings and Embleema.
Arnaud Delubac
(CMO)Previously founded Le Monde Histoire, and co-founded Planshot. Worked in marketing and communications at Embleema, as well as in digital communications for the French prime minister in 2018, and for the secretary of state in 2019.
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