Hardware Technician, Figure

• 2+ years of experience in hardware support, IT technician, or similar technical role
• Hands-on experience with VR/AR headset setup and maintenance
• Strong troubleshooting skills for hardware, connectivity, and system configuration issues
• Experience with laptop/PC imaging, configuration, and deployment
• Familiarity with basic electronics, cable management, and equipment calibration
• Basic networking knowledge and setup experience (Wi-Fi configuration, IP addressing, router provisioning, troubleshooting connectivity issues)
• Excellent documentation and communication skills
• Ability to lift equipment up to 30 lbs and work in a lab environment
• Detail-oriented with strong organizational skills

Desirable

• We're seeking a Hardware Technician to manage and maintain our teleoperation hardware systems, including VR/AR headsets, teleoperation equipment, and laptops. This role is critical to ensuring our data collection operations run smoothly and our data collection Pilot team have the hardware support they need
• You'll be the go-to person for hardware setup, configuration, troubleshooting, and maintenance across our teleoperation infrastructure
• Set up, configure, and maintain VR/AR headsets and teleoperation equipment
• Install, image, and configure laptops and workstations for the Pilot team
• Troubleshoot hardware and network connectivity, performance, and calibration issues
• Perform routine maintenance and calibration on teleoperation systems
• Configure and manage network infrastructure, including switches, access points, and routers
• Diagnose and resolve network issues including packet loss, bandwidth degradation, and intermittent drops that affect teleoperation sessions
• Create and maintain documentation, setup guides, and troubleshooting procedures