IT Engineer, Norm AI

• 5-10 years of experience in IT, security engineering, or systems administration
• Proven experience with at least several of:
• Okta (SSO, MFA, lifecycle management, workflows)
• Google Workspace administration
• JAMF and MacOS system hardening
• Endpoint protection tools (CrowdStrike, SentinelOne, etc.)
• SaaS configuration management and automation
• Strong understanding of security principles (least privilege, zero trust, endpoint hardening, patching)
• Experience implementing and maintaining SSO and MDM integrations
• Excellent troubleshooting and systems-level thinking skills
• Strong written documentation and communication skills

Desirable

• The IT Engineer will be responsible for implementing, operating and securing the IT systems that underpin Norm Ai and Norm Law, its affiliated law firm. This role combines hands-on technical engineering work with deep operational ownership, including hardening systems, ensuring endpoint and SaaS security, and maintaining smooth IT operations
• This role will report directly to the Chief Security Officer (CSO) and will work within the IT Team and cross-functionally with Operations, HR, Engineering and End Users to ensure a secure and resilient IT environment
• IT Systems Management & Support
• Own day-to-day IT operations and internal support processes, ensuring reliability and responsiveness
• Manage account provisioning and deprovisioning across systems
• Support integration of new tools, automation, and workflows across SaaS systems
• Collaborate with HR and Ops on onboarding/offboarding and asset management
• Act as an escalation point for IT issues and ensure high-quality internal support
• Maintain office networks, printers, conference rooms & Wi-Fi
• Work closely with employees and executives at Norm Ai and Norm Law to ensure technology needs are met
• Strategic & Cross-Functional Contributions
• Contribute to defining and implementing company-wide IT and security policies
• Work with Engineering to align IT controls with application security posture
• Identify and implement improvements to IT automation, observability, and compliance readiness
• Drive adoption of best practices in endpoint and SaaS security hygiene
• Security Mindset & Enablement
• Apply a strong security mindset to IT systems and contribute to security initiatives
• Design, implement and maintain secure baseline configurations for key IT and SaaS platforms (ex. Okta, Google Workspace, M365, Slack)
• Support device hardening efforts for company-managed endpoints
• Assist with implementation and ongoing operation of security tooling such as endpoint protection, mobile device management, and secure authentication
• Support rollout and enforcement of access controls, MFA, SSO, and device security policies
• Participate in identifying and remediating security misconfigurations and hygiene issues across endpoints and SaaS systems
• Work with security team members to remediate incidents, misconfigurations and hygiene issues
• Contribute to security-related documentation, including configurations, runbooks, and operational controls