Temporary Lifecycle Marketing Specialist, OpenTable
6 Month FTC
$38.00 - $42.00 CAD per hour
Online restaurant reservation service
Be an early applicant
Online restaurant reservation service
1001+ employees
Be an early applicant
$38.00 - $42.00 CAD per hour
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- The ideal candidate has hands-on experience building lifecycle programs across both marketing automation and in-app engagement platforms, with a strong operational and analytical mindset
- 2–5+ years of experience in lifecycle marketing, CRM marketing, marketing automation, growth marketing, or customer engagement
- Hands-on experience with Marketo required
- Experience working within Pendo or similar in-app engagement/customer journey platforms required
- Experience building automated nurture and lifecycle programs across multiple customer touchpoints
- Familiarity with customer journey orchestration and cross-channel engagement strategies
- Familiarity with Salesforce (SFDC) and marketing operations workflows
- Experience working with behavioral triggers, segmentation, suppression logic, and customer journeys
- Strong analytical mindset with experience using lifecycle performance data to optimize engagement and conversion
- Strong attention to detail and organizational skills
- Comfortable collaborating cross-functionally with Marketing, RevOps, Product Marketing, and Operations teams
- Experience with additional tools such as SendGrid, Groove, or SMS platforms is a plus
- Experience leveraging AI tools or automation workflows to improve marketing execution is a plus
What the job involves
- This is a temporary 6-month role
- We are seeking a Lifecycle Marketing Specialist to support the development, execution, and optimization of cross-channel lifecycle marketing programs across email and in-app messaging
- This role will primarily own lifecycle execution and orchestration across Marketo and Pendo, helping create scalable customer journeys that drive activation, feature adoption, retention, expansion, and customer engagement throughout the lifecycle
- This position will partner closely with Marketing, RevOps, SFDC Operations, Product Marketing, and cross-functional stakeholders to create coordinated customer experiences that improve engagement and business outcomes
- Build and manage cross-channel lifecycle programs across onboarding, adoption, expansion, retention, and winback journeys
- Develop scalable customer journeys leveraging email and in-app messaging across Marketo and Pendo
- Build automated lifecycle strategies including audience segmentation, behavioral triggers, cadence, suppression logic, and personalization
- Create coordinated customer experiences across platforms including Marketo, Pendo, Salesforce, and additional lifecycle engagement tools
- Identify opportunities to improve lifecycle engagement and conversion through multi-channel orchestration and journey optimization
- Support future lifecycle channel expansion opportunities including SMS and additional customer engagement platforms
- Build and maintain lifecycle programs, nurture campaigns, and automated journeys in Marketo
- Build and manage in-app messaging experiences, targeting, and customer engagement campaigns in Pendo
- Validate audience logic, behavioral triggers, and lifecycle program structure to ensure campaigns are scalable and operationally sound
- Partner with RevOps and SFDC Operations to define data requirements, field mappings, and trigger dependencies needed to support lifecycle automation
- Troubleshoot data flow and sync issues impacting campaign execution across systems such as SFDC, Marketo, Pendo, SendGrid, and other lifecycle tools
- Support the evolution of scalable lifecycle infrastructure and automation best practices
- Continuously audit and optimize lifecycle programs to improve activation, feature adoption, retention, and expansion outcomes
- Support A/B testing strategies across messaging, timing, targeting, channel mix, and journey structure
- Monitor lifecycle performance and identify opportunities to improve engagement, conversion, and customer progression throughout the funnel
- Collaborate with RevOps to support existing reporting, expand reporting, performance visibility, and measurement frameworks
- Help identify new lifecycle growth opportunities through customer behavior analysis and journey performance insights
- Improve campaign workflows, templates, and QA processes to reduce manual effort and increase speed-to-launch
- Leverage AI tools and automation workflows to streamline campaign execution, QA, link validation, and campaign accuracy
- Help standardize lifecycle documentation, program structures, and operational processes for scalability
- Ensure campaigns meet brand, legal, compliance, and quality standards
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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