Senior UX Research, Brooklinen

Contractor

Salary not provided

Compensation: $75–$85/hour

Figma

Miro

Notion

Senior and Expert level

Remote from US

More information about location

Luxury bedding and loungewear

Be an early applicant

Luxury bedding and loungewear

101-200 employees

B2CRetailLifestyleFashionConsumer GoodseCommerce

Be an early applicant

Salary not provided

Compensation: $75–$85/hour

Figma

Miro

Notion

Senior and Expert level

Remote from US

More information about location

101-200 employees

B2CRetailLifestyleFashionConsumer GoodseCommerce

Company mission

To bring a good, luxurious night's sleep to everyone by providing high-quality yet affordable bedding and home essentials.

Job

Company

Role

Who you are

This is a contract role, ideal for a seasoned researcher who thrives in fast-paced, pre-launch environments and can quickly translate findings into actionable design recommendations
6+ years of UX research experience (in-house or agency); e-commerce/transactional platform background strongly preferred
Expertise in mixed methods: moderated/unmoderated usability testing, surveys, benchmarking (e.g., SUS, NPS)
Proven track record of turning research insights into business impact
Experience with research operations: recruiting, incentive management, and session logistics
Skilled at distilling complex findings into clear, actionable recommendations for cross-functional and executive audiences
Proficiency with tools such as UserTesting, Figma, Miro, Notion
Comfort working under tight timelines in a pre-launch environment

What the job involves

Brooklinen is looking for a Senior UX Research Contractor to lead critical research during the final phase of our strategic redesign project
This role will focus on validating new site experiences through usability testing and launch-readiness research, ensuring our redesigned site meets user needs and delivers a frictionless shopping experience ahead of our January 2026 launch
Timeline: October–November 2025 (6 weeks / 3 sprints)
Hours: ~20–30 hours/week (120–180 total hours)
Lead mixed-method research across moderated and unmoderated usability testing, surveys, and benchmarking
Validate core site flows (homepage, PLPs, PDPs, navigation, checkout) to identify high-risk usability issues
Own research operations end-to-end, including participant recruiting, scheduling, and logistics
Synthesize findings into clear, executive-friendly deliverables such as:
Findings deck (success rates, conversion friction, navigation clarity)
Prioritized recommendations (critical → low)
Launch readiness scorecard and go/no-go assessment
Partner cross-functionally with design, product, brand, and engineering teams to ensure insights are integrated ahead of code freeze

Application process

Please include a link to your portfolio (and password if applicable), with case studies highlighting usability testing, launch-readiness research, and/or e-commerce experience

Our take

Brooklinen delivers a range of high-quality home essentials to cut out middleman suppliers, traditionally a major cost in the supply of bedding. The result is that Brooklinen is able to reduce the complexity associated with its supply chain whilst increasing product quality.

In a crowded market for home essentials, Brooklinen has proven to be hugely profitable. Its strategy of focusing on a vertically integrated supply chain has paid off with significant revenue. By creating lightweight and durable sheets designed to soften after each wash cycle, Brooklinen provides an attractive option for those wanting luxury sheets without the hefty price tag.

From the funding it has received, Brooklinen has been able to invest in its product range, such as through its expansion to loungewear to offer more options for customers. Further, the opening of physical stores in highly profitable locations has been a smart move by the company and its strategic wholesale scaling has opened up new B2B revenue.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

42% employee growth in 12 months

Glassdoor (3.4)

Trustpilot (2.2)

Company

Funding (last 2 of 3 rounds)

Mar 2020

$50m

GROWTH EQUITY VC

Mar 2017

$10m

SERIES A

Total funding: $60.1m

Company benefits

Hybrid work

Company HQ

Dumbo, NY

Leadership

Vicki Fulop

(Co-Founder)

Graduated from New York University with a B.A in History. Co-founded Brooklinen in 2014 and served as the CCO for almost 7 years.

Share this job

View 2 more jobs at Brooklinen