Senior Customer Success Manager, Lyra Health
$134-184k
+ Equity in the company through discretionary restricted stock units
Willingness to travel (10%)
Mental health employee benefits
Be an early applicant
Mental health employee benefits
1001+ employees
Be an early applicant
$134-184k
+ Equity in the company through discretionary restricted stock units
Willingness to travel (10%)
1001+ employees
Company mission
To transform access to life-changing mental health care.
Role
Who you are
- Lyra Health is looking for a Senior Customer Success Manager who is energized by engaging with customers, building relationships, and delivering results. You should be highly strategic, an exceptional data storyteller, and a champion for technological innovation
- 15+ years of experience in customer success, ideally in the area of HR, benefits, or healthcare with employers or other large groups
- Excellent verbal and written communication skills, including the ability to command a room with confidence when acting as a strategic advisor to executive leadership
- Ability to analyze large, multi-variable data sets to identify and frame actionable insights
- Ability to operate effectively in fast-paced or evolving environments and manage complex challenges to find solutions even when processes are not yet defined
- Ability to innovate and creatively solve problems in a highly collaborative manner
- Ability to collaborate effectively with cross-functional teams using strong project management skills
- Ability to champion the strategic and thoughtful use of AI to drive high-level decision-making, pilot complex workflows, and uncover macro-trends
- Ability to maintain a positive and productive mindset when facing complex client challenges or changing project scopes
- Ability to prioritize and balance multiple customers simultaneously
- A growth mindset
- A passion for mental health and changing the healthcare landscape
What the job involves
- Serve as the primary relationship and strategy owner for large, multi-national employer partners (90,000+ lives)
- Advise and lead employer partners to define and execute against their mental health and wellbeing strategy
- Lead C-suite-level conversations and presentations to influence stakeholders using data-driven storytelling
- Develop and maintain account strategies
- Craft clear, succinct, and bespoke business reviews that demonstrate VOI and ROI
- Act as a strategic advisor to Lyra’s executive leadership, defining winning strategies for the organization's largest renewals
- Identify and proactively seize or mitigate emergent and long-term opportunities or risks in your portfolio
- Drive compelling and effective employee engagement strategies in collaboration with marketing
- Evaluate competing priorities, analyze trade-offs, and make clear, data-informed choices that drive client success
- Balance organizational, team, and customer priorities with thoughtful execution
- Collaborate internally with product, clinical, data science, legal, and other teams to effectively resolve customer requests and issues
- Align Lyra's product roadmap directly with the customer's macro-organizational goals, and champion new product offerings
- Manage your portfolio independently and proactively drive initiatives to completion
Our take
In the US, millions of people suffer from mental illness each year. This is not only a detriment to individuals, but to businesses as well - with research suggesting that depression and anxiety disorders lead to $1 trillion in lost productivity worldwide each year.
Lyra Health is out to tackle these issues head-on, by delivering mental health care for employees. The company offers video counselling sessions and one-to-one messaging to help users with a variety of conditions including anxiety, depression and substance use disorder.
The company is a key player in the sector alongside peers like Calm, Genoa and Talkspace. Impressively, it boasts a 90% satisfaction rate across its more than 2 million members, demonstrating the impact its products can have.
In 2025, Lyra Health launched a ‘clinical-grade’ chatbot to its offering. This has been met with mixed feelings due to evidence that AI can act unpredictably in response to mental health concerns. It will take time to see whether this feature will enhance or diminish the user experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2022
$35m
SERIES F
May 2021
$200m
SERIES F
Total funding: $690.1m
Company benefits
- Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
- Medical, dental, and vision benefits, and free monthly membership to One Medical
- 401k and equity options
- Four weeks of vacation and paid holidays
- Monthly tech stipend
Company HQ
Downtown, Burlingame, CA
Leadership
David Ebersman
(Co-Founder & Board Chair)Former CEO of the company. Was an Equity Research Analyst at Oppenheimer & Co. Also served as the CFO at Facebook, and worked at Genentech for 15 years, leaving as Chief Financial Officer & Executive VP.
Jennifer Schulz
(CEO)Former CEO of Experian North America, Head of Global Online and Digital Products at Visa, and CEO at Verifi.
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