Senior Content Designer, Methods

• Producing user-centred content: experience of evidence-based content design that meets GDS/GOV.UK standards, including a deep understanding of end-to-end journeys and experience of identifying where journey fixes or content improvements need to be made
• Working as a content designer in an agile environment: you understand agile approaches, advocate for the role of content design in multidisciplinary teams, and encourage healthy working relationships with other disciplines
• Strong communication and interpersonal skills: ability to communicate a range of information to a variety of audiences. For example, talking about digital products and the GDS Service standard in a way that stakeholders understand
• Stakeholder relationship management: ability to effectively negotiate and influence stakeholders, manage relationships, build strategic relationships, communicate regularly and remove blockers, while keeping the focus on user needs
• Strategic thinking: ability to help to lead the design and implementation of strategies, and evaluate their impact and progress to make sure business objectives and user needs are being met
• Understanding user needs: ability to work closely and collaboratively with user researchers to gain insights and make decisions based on findings
• Accessibility: ability of putting accessibility at the heart of approaches to designing content and encouraging others to do the same
• People management: take responsibility for assuring the quality of more junior colleagues, and coaching and guiding them to improve
• Ensuring quality: make sure content is regularly reviewed and evaluated, contributing to continuous improvements and iterations
• We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set and experience through our training budget, working with our experienced teams and mentoring

Desirable

• We are recruiting for a Senior Content Designer on a permanent basis. You will have a passion for making things easier for people to understand to help users complete their goal.
• You will have experience of working in a public sector environment, with a working knowledge of standards and principles, such as the Service Standard
• Planning, writing and managing usable and accessible content in line with GDS/GOV.UK and standards
• Producing content that is accurate, timely, relevant, easy to understand, search engine optimised and meets style guidelines
• Managing stakeholders and building successful relationships with them, including explaining content decisions
• Using analytical and problem-solving skills to help the team solve design problems and challenge assumptions
• Championing user-centred design practices for digital products and services
• Advocating for accessible digital products and services
• Being an active part of the Content Design Community of Practice, including sharing ideas, best practice and proactively offering help and support
• Taking responsibility for content quality, including coaching and mentoring content designers
• Supporting team members’ learning, skills growth and career progression
• Line managing members of the content design team, including:
• Offering project support and guidance
• Holding 1:1s, probation reviews and appraisals
• Approving timecards, expenses and leave
• Supporting the Head of Content, including with:
• Training and development plans
• Project planning
• Recruitment activities
• Sales and marketing activities
• Helping create a welcoming, safe and inclusive team environment - encouraging mutual peer-to-peer support, and helping individuals achieve a good work-life balance