Senior Customer Success Manager, Coupa
Coupa Pay
$110.1-156.5k
Business spending management platform
Be an early applicant
Business spending management platform
1001+ employees
Be an early applicant
$110.1-156.5k
1001+ employees
Company mission
To provide a clear idea of business value for clients.
Role
Who you are
- We are looking for highly energetic and driven customer champions to work on the Coupa Pay team
- Ideal candidates will have a minimum of 10+ years’ experience working directly with large, enterprise clients to drive customer success, have relevant experience with B2B payments, especially with digital payments solutions, or an alternatively compelling job history that indicates you will be successful in this role
- 10+ years of experience in payments or procurement systems, either in-house or with a consulting/software firm
- Deep expertise in Payment and/or Procurement platforms, with strong client management and project execution skills
- Proven success with SaaS solutions, particularly Coupa BSM and similar platforms like Tipalti, Nvoicepay, Ariba, NetSuite, Workday, and SAP
- Excellent communication skills and the ability to lead cross-functional teams in a fast-paced environment
- Strong preference for candidates with experience configuring and delivering software demos; bachelor's degree or equivalent required
What the job involves
- This role will help our customers get the most out of their Coupa Pay investment by driving growth and adoption of their use of Virtual Cards, Digital Payments, and Working Capital Solutions / Early Pay Discounts
- Develop and execute strategic adoption plans for large Coupa Pay customers, aligning success goals with broader business objectives and measurable outcomes
- Build trusted relationships through strategic conversations, becoming a partner in long-term planning and best practices
- Analyze customer opportunities across virtual cards, bank transfers, and working capital solutions to drive platform growth
- Deliver compelling platform demonstrations, training, and enablement sessions to customers, partners, and internal teams
- Collaborate cross-functionally and contribute to resources like templates and presentations while supporting team members and traveling as needed
Our take
In 2006, Noah Eisner co-founded Coupa with Ravi Thakur, two fintech start-up specialists as a provider of business spending management (BSM) services. Coupa has grown into its niche with its comprehensive platform allowing companies greater control over their spending, supply network and chain optimization, liquidity management and solutions for payment.
Coupa has been recognized as a leading brand in third party risk management (TPRM). Using artificial intelligence software, its TPRM software takes data from hundreds of sources and generates risk flags across the entire platform, informing the user’s processing decisions.
TPRM integrates into Coupa’s business spending management systems to provide one comprehensive platform, a feat that gives it a definitive edge when it comes to secure management of company funds. Acquired in early 2023 by Thoma Bravo, Coupa is a company to watch, as progress in AI software could open opportunities for greater software automation on its platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2015
$80m
SERIES G
Mar 2014
$40m
SERIES F
Total funding: $169m
Company benefits
- Employee stock purchase program
- Health benefits for employees and their families
- Retirement and savings plans
- Flexible work environment
Company HQ
Town Center, Foster City, CA
Leadership
J. Charles Goodman
(Chairman of the Board, not founder)Serves as Chairman of the Board for multiple companies, including Proofpoint, Anaplan and Bottomline Technologies.
Share this job
View 7 more jobs at Coupa