Solutions and Support Lead, Heron Data
$115-190k
+ Equity
More information about location
AI and LLMs to automate document-heavy workflows
Be an early applicant
AI and LLMs to automate document-heavy workflows
21-100 employees
Be an early applicant
$115-190k
+ Equity
More information about location
21-100 employees
Company mission
To save human lifetimes of tedious, white-collar work.
Role
Who you are
- Operations generalists with technical and/ or customer-facing experience in startups or professional services/ consulting - you’ve built a strong skillset and now want to dive into deploying software for customers
- Support engineers or technical customer operations professionals - you are used to fixing customers’ biggest and most urgent issues and this is your opportunity to take even more ownership of customer relationships and a product
- Technical product managers who are now looking to move into a more hands-on and technical role, where you’ll be working directly with users and our product - not just steering things behind the scenes
- Regardless of specific background, our ideal hire will be:
- Highly productive: You get a lot done and thrive in fast-paced, high-output environments. You take pride in making problems disappear
- Technically inclined: You’re not an engineer, but you’re confident working with data, understanding technical systems, and digging into details
- A natural problem-solver: You’re resourceful and persistent. When something’s broken, you roll up your sleeves and figure it out
- Detail-oriented and dependable: You catch issues others might miss and can be trusted to follow through with minimal oversight
- A clear communicator: You explain things clearly and concisely, whether to a customer or a teammate
- Above all else, we value people who want to make an impact in their work. Here are some of the behaviors that we expect of all Herons:
- Scrappy and creative: when faced with an obstacle, you will either overcome it by pure determination (i.e., by hand), or find an unconventional approach or ‘hack’ to navigate it
- Persistent: you may not always find the right answer or person immediately, but you're motivated to keep on trying until you do so. You’ll go the extra mile - including Flying to Gainesville - if that’s what it takes
- Pilot not passenger: at a fast-growing company like Heron we need people who jump on opportunities unprompted and drive them to a great outcome, rather than folks who wait to be told what to do
- Excited to work in a fast-paced, high-growth, team-based environment: we aim to move quickly and decisively, but together. You’ll be a great team player and do what it takes for the team to succeed
What the job involves
- We are seeking a high-output and technically-minded problem solver who will keep our product running smoothly and our customers happy
- You’ll take ownership across deployment and customer onboarding, troubleshooting and ongoing support, customer success, all while working with our engineers to make our product better
- If you’re dependable, detail-oriented, and thrive solving customer issues, we’d love to hear from you
- From day one, you’ll be hands-on: supporting new customer onboarding, resolving live issues, and collaborating closely with engineering to improve our platform
- You’ll become a key member of our small NYC team, working directly with founders, engineers, and customers. If a process is broken, unclear, or missing entirely - you’ll help fix it
- As we grow, there will be opportunities to take on broader responsibilities across product, customer success, and internal operations
- If you’re someone who thrives in a fast-moving environment and loves making things work better - especially in a customer-facing context - this is the role for you
- Deploy new customers: coordinate and implement deployments, including defining and detailing customer requirements, configuring our product to meet those needs, then testing and validating as required to get our customers live
- Support existing customers: respond to and resolve technical issues to keep things running smoothly
- Improve our operations: help us run a tighter ship by refining our tools and internal workflows
- Shape the product: surface recurring issues or feature gaps to inform what we build
Application process
- Initial screen (20 minutes) - conversation to discuss what you're looking for, what Heron offers, and to see if there's a good fit
- Take-home challenge and review (~3 hours in total) - a task which represents the work we would expect from you, followed by a review of the work with members of our team
- Team interviews (2-3 hours in total) - mix of technical and behavioral conversations with Heron teammates and founders. You'll get a feel for the people you'll work with and how we approach problems, and we'll get to know how you collaborate, communicate, and think
- References - 2 references from people you've worked with who can speak to your impact, working style, and contributions in a professional setting
Our take
NY-based Heron Data is using advanced AI and LLMs to automate document-heavy workflows, with its flagship product streamlining underwriting for small business lenders and specialty finance companies. With its automation, customers can deliver their services faster, more accurately, and fairly.
With over 130 clients across industries like fintech, insurance, and law, the future is an exciting one for Heron. As it handles tens of thousands of documents daily, processing over 20M bank transactions, it's in an ideal position for expansion and will be one to watch in coming years.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Sep 2020
$1.2m
SEED
Total funding: $1.2m
Company HQ
Kips Bay, New York, NY
Leadership
Johannes Jaeckle
(Co-Founder & CEO)Operations Manager and Managing Director of Segovia Technology UK from 2015 to 2019. CEO and Managing Director of Taptap Send from 2018 to 2019.
Dominic Kwok
(Co-Founder & CTO)Experience as Data Scientist for Spotify and Facebook. Manager of Data Science for Revolut from 2019 to 2020.
Jamie Parker
(Co-Founder & CRO)Experience as Founder of The Student White Tie Company from 2014 to 2016. Associate and Manager of AlphaSights from 2015 to 2020.
Salary benchmarks
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