Senior Infrastructure Engineer, Aircall

• If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
• This role is ideal for someone passionate about observability-as-code, metric design, and helping engineering teams gain meaningful visibility into their systems
• 3-5 years of experience in observability within SRE, DevOps, or platform engineering roles
• Strong hands-on experience with Datadog (dashboards, monitors, synthetics, logs, APM, RUM)
• Proficiency with Terraform or other Infrastructure-as-Code tools
• Solid understanding of Kubernetes, microservices, and cloud infrastructure (EKS, Lambda, RDS, S3, AWS networking)
• Familiarity with distributed tracing and OpenTelemetry concepts
• Strong scripting skills (Python, Bash, or similar)
• Experience defining and managing SLIs/SLOs and service-level observability frameworks
• Excellent collaboration and communication skills; you can work with both engineers and non-technical stakeholders

Desirable

• At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real
• How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision
• We’re looking for an Observability Engineer to own and evolve Aircall’s monitoring, alerting, and observability stack
• You’ll work cross-functionally with backend, front end and infrastructure and teams to ensure our systems are transparent, measurable, and continuously improving in reliability and performance
• Develop comprehensive observability best practices: Define and standardize guidelines for metrics, traces, and logs, ensuring consistent implementation and adoption across all engineering teams. This includes establishing naming conventions, data collection methodologies, and retention policies to ensure high-quality and actionable observability data whilst optimising cost and waste
• Collaborate strategically with engineering teams: Partner closely with various engineering teams to enhance overall system reliability and performance. This involves actively participating in architectural reviews, defining clear Service Level Indicators (SLIs) and Service Level Objectives (SLOs), and seamlessly integrating observability practices into continuous integration and continuous deployment (CI/CD) pipelines to promote a culture of "observability by design."
• Automate monitoring setup and provisioning: Drive the automation of monitoring infrastructure through Infrastructure-as-Code (e.g., leveraging the Terraform Datadog provider) and develop intuitive self-service observability tools. This empowers engineering teams to rapidly provision and manage their monitoring resources, reducing manual overhead and accelerating time to insight
• Improve alerting hygiene and effectiveness: Continuously refine and optimize alerting mechanisms by meticulously tuning thresholds, implementing intelligent noise reduction strategies, and ensuring all alerts are directly aligned with potential business impact. The goal is to deliver timely, relevant, and actionable alerts that enable proactive incident response and minimize service disruption
• Train and empower product teams: Provide comprehensive training and ongoing support to product teams, enabling them to effectively utilize observability tools. This includes guiding them in building insightful dashboards that visualize key performance indicators and creating robust alerts that proactively detect issues within their respective services
• Evaluate and integrate advanced observability tools: Proactively research, evaluate, and integrate new and emerging observability tools and technologies as needed. This may include exploring solutions for OpenTelemetry adoption, advanced log aggregation platforms, distributed tracing systems, and other tools that enhance our overall observability capabilities and support the evolving needs of our infrastructure and applications