Senior Manager of Business Operations, Talkiatry
$130-160k
+ Up to a 10% performance bonus
Personalized mental healthcare provider
Be an early applicant
Personalized mental healthcare provider
201-500 employees
Be an early applicant
$130-160k
+ Up to a 10% performance bonus
201-500 employees
Company mission
To transform psychiatry with accessible, human, and responsible care.
Role
Who you are
- The ideal candidate thrives on turning complexity into clarity - leveraging data to diagnose friction, collaborating across teams to implement solutions, and ensuring that every improvement in experience translates into measurable business and clinical outcomes
- If you’re energized by solving ambiguous problems, blending data and empathy, and helping shape the future of mental health delivery, this is the right role for you
- 4-7 years of experience in top-tier consulting, investment banking, or high-growth operations roles
- Exposure to healthcare or tech-enabled services is a plus
- Proven ability to thrive in fast-paced, ambiguous environments
- Strong analytical skills (Excel, SQL a minimum) with the ability to translate data into actionable insights and strategic recommendations
- Experience running pilots or experiments end-to-end, from hypothesis to implementation and measurement, through iterations
- Proven skill in developing executive-level presentations and communicating insights clearly
- Excellent written and verbal communication skills
- Bachelor’s degree required
What the job involves
- We’re hiring a Senior Manager, Business Operations to help shape the future of patient care at Talkiatry. Sitting within Core Operations - the strategic engine and operational backbone that powers Talkiatry’s growth and impact, the role is dedicated to one of the most meaningful levers in mental healthcare: patient retention
- Your work will directly influence how patients stay engaged in treatment, adhere to care plans, and ultimately achieve better outcomes
- By improving retention and reducing leakage, you’ll not only enhance patient lives but also drive one of the most powerful multipliers of Talkiatry’s long-term performance and mission impact: patient lifetime value (“LTV”)
- This is a highly analytical, strategic, and cross-functional role that blends data-driven insight with hands-on execution
- You’ll partner closely with Product, Clinical, and Marketing teams to design experiments, optimize the patient journey, and scale programs that improve continuity of care and patient satisfaction
- Map and continuously improve the end-to-end patient journey – from onboarding and first appointment through ongoing care and re-engagement
- Identify and address drop-off points using both quantitative and qualitative insights (patient interviews, feedback, NPS trends)
- Partner with Marketing to design lifecycle campaigns and retention programs that strengthen patient adherence, satisfaction, and repeat visits
- Create and test interventions that improve continuity of care (e.g., proactive follow-up reminders, personalized rebooking flows, treatment-adherence nudges)
- Collaborate with Clinical and Care Operations to ensure every process supports long-term therapeutic success and care outcomes
- Serve as the right hand to the Head of Business Operations on core retention and experience initiatives
- Lead structured problem-solving, project management, and cross-functional coordination from design through rollout and measurement
- Build alignment across Product, Clinical, Marketing, and Operations to ensure initiatives are executed consistently and at scale
- Support long-term planning and P&L optimization related to patient retention, automation, and care-delivery efficiency
- Develop and communicate clear updates, learnings, and progress to executive stakeholders
- Partner with Product and Engineering to translate patient and operational insights into scalable, technology-enabled solutions
- Define business requirements and success metrics for retention-driving product features (e.g., scheduling tools, notifications, care-plan tracking)
- Collaborate on roadmap prioritization by linking patient experience improvements to measurable performance outcomes
- Monitor implementation and feedback loops to ensure that new features deliver against patient and business goals
- Own the analytics engine behind patient retention, leakage, and engagement – translating data into actionable insights
- Build and maintain performance dashboards and analytical frameworks to track KPIs such as Follow-Up Visit Retention, 2nd-Visit Conversion, Net Churn, and NPS
- Conduct deep-dive analyses to uncover friction, inefficiencies, and missed opportunities across the patient lifecycle
- Quantify the business impact of retention initiatives and communicate clear ROI narratives for leadership
- Design and evaluate experiments or pilots using rigorous measurement frameworks (A/B testing, cohort analysis, statistical validation)
Our take
Awareness of the importance of mental health is growing worldwide, with many people seeking psychiatry to improve their mental wellness and quality of life. However, psychiatrist waiting lists and a "one size fits all" approach to mental health often prevent people from receiving the support that they need.
Talkiatry provides a personalized mental health marketplace, matching users with in-house psychiatrists based on preliminary assessment answers. Whilst the company inevitably faces competition from other online psychiatry marketplaces, Talkiatry shows the potential to stand out through its personalized, flexible, and insurance-first approach.
Healthtech is growing in strength, and with various partnerships and substantial funding to its name, Talkiatry is poised for future success. As the company continues to innovate and scale, the future looks bright for this company in the evolving healthcare landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2024
$65m
SERIES C
Jul 2022
$75m
SERIES B
Total funding: $198m
Company benefits
- Flexible location: Work remotely across the US or from our HQ in NYC
- Health insurance 100% covered on day one
- 401(k) match with match
- Generous PTO plus paid holidays
- Paid parental leave
Company HQ
Chelsea, New York, NY
Leadership
Robert Krayn
(Co-Founder & CEO)Experience as an Analyst for BNY Mellon from 2012 to 2013 and Guggenheim Partners from 2013 to 2014. Vice President of MidOcean Partners from 2014 to 2019.
Georgia Gaveras
(Co-Founder & Chief Medical Officer)Previously the Director of the Comprehensive Psychiatric Emergency Program at NYC Health + Hospitals. They were also an Attending Psychiatrist at Cohen Children's Medical Center and spent 10 years at Mount Sinai Health System as an Attending Psychiatrist and Director.
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