Client Success Executive, Fifty
Account Executive
£56-60k
OTE
£28-30k
BASE
3+ days a week in office
Human-first approach to marketing
Job no longer available
Human-first approach to marketing
21-100 employees
Job no longer available
£56-60k
OTE
£28-30k
BASE
3+ days a week in office
21-100 employees
Company mission
Fifty's mission is to positively disrupt and lead the future of AdTech & MarTech.
Role
Who you are
- Experience in media advertising, whether working within brands or for providers of media
- An understanding of the media landscape, communications planning, and media solutions available in the market (preparing & presenting media plans)
- Confidence and experience acting in client-facing roles
- Confidence, passion, humility, calmness, and thoughtfulness
- Ability to work well autonomously and independently
- High expectations for oneself and one's peers
- Brilliant communicability with a track record of building strong relations with colleagues and clients
- Resilience and the ability to face challenges under pressure
- Ability to engage with, persuade and influence stakeholders within your clients & manage multiple campaigns
- Wide knowledge across all digital media channels
- Confident in challenging clients (or partner agencies, i.e. creative) to ensure the right results, processes, and outcomes are achieved
- Confident in presenting in a consistent, clear, and engaging manner
- Ability to juggle multiple stakeholders and meet their challenges
- Keen eye for detail, operating with high standards of output and setting the bar for internal and external counterparts
What the job involves
- Supporting large client accounts and owning some client accounts (including relationship management)
- Ensuring the high-quality output of all client communications, presentations, and deliverables from you or your wider team
- Supporting the creation of account plans (across insights, strategy, and media planning) tailored to Fifty’s core insights and audience understanding, to achieve the client's goals
- Supporting sales on client pitching, proposal writing, and/or presentations
- Responsibility for client reporting, proposal writing, and communications
- Total quality control for all output delivered to you or the teams' clients
- Help to develop and shape (with input from your manager, and our insights & strategy teams) media execution strategies and plans
- Brief our insights and strategy teams/solutions to ensure they are shaped to your clients' needs
- Ensure client dashboards, reporting, and templates are maintained and updated and campaign work is executed internally to the highest standard possible
- Monitor and ensure client KPIs are tracked, identify issues early, and work with internal teams to find resolutions
- Support the delivery of client reporting, PCAs, QBRs, and any other output-based reporting
- Ensure every client touchpoint is delivered to the highest standards expected of Fifty
- Inspire, engage and delight our clients with our outputs
- Be humble, be kind, and support others in their learning and development
Application process
- 15 minute meeting with our Senior People Executive to bring your CV to life and give you an insight into working at Fifty
- 30 minute video meeting with the hiring team who will ask and answer role specific questions
- Task based interview focusing on your experiences
- Face-to-face values based interview with one of our directors and our People Manager
Salary benchmarks
Our take
Fifty is a technology company focused on large scale analysis of social media data to fundamentally redefine how organisations understand and engage their customers. At the core is the Fifty platform, which helps brands understand their audiences better and target them more efficiently.
This is done through making sense of complex audience datasets and developing them into tribes. This audience segmentation interface enables brands to delve deeper into what different sets of their customers care about.
Fifty's clients include Red Bull, Bentley, Save the Children, BrewDog and Garmin. In recent years, the company was very successful in Travel, Cruises, Theatre, and Live Events. Going forward, they see their privacy-by-design, cookie-less targeting solutions giving them the edge over competitors who help brands manage digital campaigns.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Company benefits
- 25 days annual leave days + bank holidays + office closure over Christmas
- Paid voluntary work days
- Matched giving for a fundraising cause
- Increased annual leave the longer you’ve worked here
- Contributory pension scheme based on level of seniority
- Generous and inclusive parental leave and sick pay policies
- Individual Learning & Development budgets
- A Mac laptop
- £100 personal budget for your home working station + a new monitor
- Mobile phone contract contributions
- Cycle to work scheme
- Fifty Thursdays - monthly breakfasts and an early finish with games and drinks
- Company-wide quarterly socials
- Flexible working arrangements
- Work abroad options
- Dog friendly office
- Access to free counselling through our Employee Assistance Programme
- Three 'Duvet Days' in addition to annual leave
- Private healthcare
- Discounts on gym memberships and spa retreats
Company HQ
Farringdon, London, UK
Leadership
Simon Shaw
(CEO)Former Managing Director of digital brand agency Turning Block for 1 year. Before this, competed in sailing as part of the Team GAC Pindar for 5 years- winning the World Match Racing Tour twice.
Duncan McCrum
(CGO)Former Vice President at advertising company Varick Media Management.
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