Senior Data Analyst, Back Market
Customer Engagement
+ Equity
More information about location
Online marketplace for refurbished electronics
Be an early applicant
Online marketplace for refurbished electronics
501-1000 employees
Be an early applicant
+ Equity
More information about location
501-1000 employees
Company mission
To restore trust and desire for refurbished devices.
Role
Who you are
- You have 5+ years of experience in quantitative analysis roles, including having worked closely with product teams
- You have a Bachelor’s or Master’s degree in Computer Science, Mathematics, Statistics, Engineering, Economics or equivalent
- You possess a good balance of statistical/technical skills, business acumen, and communication skills
- You have an advanced analytical mindset and experience uncovering data insights to form hypothesis, designing product experiments, evaluating results and making recommendation
- You have advanced knowledge of SQL, good knowledge of Python and working knowledge of data warehousing concepts & stacks (ex. BigQuery)
- You have advanced knowledge of Amplitude, Tableau or similar reporting tools
- You have experience with tracking methodologies and software
- You have experience working on App behaviour analysis
- You have experience partnering with internal teams to drive action and providing expertise and direction on analytics
- Experience in the marketplace is a plus
What the job involves
- As a Senior Data Analyst, you will guide senior stakeholders and the wider Data Analytics & Insight team to better understand the drivers of performance across our Customer Experience teams (primarily Lifecycle, Content, App and Marketing teams) supporting key decision making aimed at providing the best customer experience and engagement possible
- Collaborate with the Engagement team (Marketing & Product) to build a long-term vision for driving customer engagement and retention
- Proactively identify key areas of opportunities to improve your domain North Star - Customer Retention
- Conduct deep-dive analyses into Customer Lifetime Value (LTV) to uncover high-value actions and monitor their impact
- Developing and refining customer segmentation strategies using behavioral and demographic data
- Collaborate with cross-functional teams to implement lifecycle and CRM projects for both app and web platforms
- Designing, maintaining over time and contributing to the structure and development of a tracking framework in your scope
- Design and evaluate A/B test experiments or other incrementality analysis to continuously improve your domain strategies and product features
- Leverage machine learning techniques for user behavior analysis and implement ML models for churn prediction and purchase intent scoring
- Promoting an evidence-based decision making culture by enabling product, engineering and business stakeholders to run self-service data analysis (tooling, training)
- Collaborate closely with business & top management: supporting their needs, sharing your analysis & recommendations in an impactful way to get their buy-in
Salary benchmarks
Our take
At a time when new smartphones launch frequently but with fewer new features and when individuals want to contribute to sustainability and the circular economy, Back Market is setting out to provide customers with a viable option of purchasing refurbished electronics goods.
The vision of the company is to become the default choice when it comes to electronics purchases, irrespective of the customers' budget. In order to materialize this vision, Back Market guarantees that all the devices sold on its platform are 100% functional. The company screens sellers before allowing them to join its platform and it monitors their performance in real-time by collecting detailed customer feedback. By doing this, they hope to restore trust in refurbished devices and to make sustainability an easy, safe, and affordable choice.
Back Market operates in 16 counties and has a client roster that includes Netflix, Disney, BBC, Sony, and Apple. The company has raised over $1 billion in capital, which has been invested in expansion across new and current markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-4% employee growth in 12 months
Company
Company benefits
- An attractive salary that comes with equity options, health insurance, paid maternity and parental leave, 401K, commuter benefits, mental health support, and more,
- Flexible working hours and hybrid models that let you choose which days you to work in the office and at home (because work-life balance is an individual right)
- Professional development programs, internal mobility, and the opportunity to make your career what you want it to become
Company HQ
19th arrondissement of Paris, Paris, IDF
Articles
Leadership
Previously Logistic Export Assistant at Devanlay Lacoste and Account manager at Neteven.
Vianney Vaute
(Chief Creative Officer)Previously Digital Strategist at Visual Link, Strategic Planner at BETC Paris and Strategist at Five by Five.
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