Customer Success Manager, Behavox
MSD
+ 100% bonus pay
AI insights to safeguard & enhance businesses
Job no longer available
AI insights to safeguard & enhance businesses
201-500 employees
Job no longer available
+ 100% bonus pay
201-500 employees
Company mission
To transform data into AI insights that safeguard and enhance businesses.
Role
Who you are
- A deep and genuine interest in MSD as demonstrated by a connection to its mission, marketplace and/or technologies
- 2+ years of experience with a proven track record of demonstrated ability to onboard, support, and engage customers
- Excellent verbal and written communication skills preferably with experience within a start-up, scale-up or with a new product line
- Ability to establish trusted relationships with clients, ensuring satisfaction, retention, and expansion
- Comfortable with learning and engaging in complex industries such as Fintech or capital markets
What the job involves
- We are looking for fearless innovators who have an insatiable appetite for building what no one has built before
- Reporting into the Head of Customer Success, as a Customer Success Manager, you will play a pivotal role in maintaining and enhancing relationships with Mosaic’s key clients, which include major global financial institutions
- This is a hands-on position where you will ensure the successful roll-out, adoption, and ongoing optimization of Mosaic’s data analytics solutions
- Working closely with financial institutions, your role will be to bridge the gap between technical teams and business users, helping clients leverage Mosaic’s platforms to achieve their strategic goals
- Work with some of the World's largest, most prestigious financial institutions
- Contribute at the intersection of technology and financial services
- Help global financial institutions make smarter, data-driven decisions
Application process
- We will deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies
- The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers
- Finally we may ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible
Salary benchmarks
Our take
The volume of communications in the workplace is going up. Not only do people send emails, but now employees are communicating all day through internal chat platforms like Slack. Behavox helps companies make sense of the vast amount of data being produced from all of these messages.
The company uses AI and machine learning to aggregate and analyse large volumes of unstructured communications. The data produced can be used to create actionable insights on employees' performance and also help risk and compliance teams to identify bad actors.
Regulation is high for financial services companies, and it's likely to grow in other industries, increasing Behavox's potential addressable market. The company has continued to develop its offering, with a number of updates released over the years, keeping the platform up-to-date with developing tech.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2020
$100m
LATE VC
Dec 2018
$70m
LATE VC
Total funding: $179.9m
Company benefits
- Equity options
- Health insurance for the whole family, free of charge
- World-class relocation program with visa and citizenship sponsorship
- Great office culture
- OKR-based management
Company HQ
Vauxhall, London, UK
Leadership
Erkin Adylov
(CEO & Co-founder)Previously co-managed a hedge fund focusing on financial technology companies, and was a research analyst at Goldman Sachs.
Slav Slavinski
(Chief of Staff & Co-founder)Previously a corporate finance executive, who also trained as a software developer.
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