Senior Production Support Engineer, Pindrop
2nd Shift: 5pm-1am
$85-105k
+ Equity
Security, identity & intelligence software solutions
Be an early applicant
Security, identity & intelligence software solutions
201-500 employees
Be an early applicant
$85-105k
+ Equity
201-500 employees
Company mission
Pindrop's mission is to provide real-time security, identity, and trust on every voice interaction.
Role
Who you are
- Self-starter with the ability to multitask
- You enjoy working in a fast-paced start-up culture
- Good communication and presentation skills
- You are resilient in the face of challenges, change, and ambiguity
- You are optimistic and believe that you can make a problem into a solution
- You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
- You take accountability, do the things you say you’ll do, under-promise and over-deliver
- You are nimble and adaptable when priorities change and continue to see the “forest through the trees”
- 2-5+ years of experience in a similar role or foundational understanding of the job duties
- Strong understanding of RESTful APIs and experience with tools/utilities to interact with them
- Exposure to Cloud platforms like AWS, GCP etc
- Familiarity or experience with Linux OS, Relational Databases and Scripting
- Proficiency in creating, maintaining, and organizing technical documentation
- Experience with cloud-based ticketing tools
- Passionate about solving challenging problems and troubleshooting until a solution is discovered
- Technologist at heart that has a high desire to work with bleeding-edge solutions
- Truly able to understand and learn new tools from top to bottom
- Not afraid to raise your hand when you have questions or lend a helping hand to your peers
What the job involves
- Serve as the first point of customer support
- Responsible for undertaking detailed troubleshooting and investigations to identify root causes/fixes for complex technical issues
- Take ownership of and resolve customers' product issues via telephone, email, or in-person, while meeting or exceeding stated service level agreement (SLA) timeframes
- Work with engineering team to understand best deployment practices and product architecture
- Participate in the testing of new product releases
- Manage and track issues to ensure accurate and complete resolution. Keep Incident Tracking Database up to date with new solutions
- Contribute articles to the knowledge base in an effort to promote self-help for our customers
- Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Is accessible and available to multiple customers
- Establish priorities and communicate rationale and timeframe clearly to customers. Overcomes constraints to meet established deadlines
- As a Pindropper, you join a rapidly growing company making technology more human with the power of voice
- You will work alongside some of the best and brightest
- We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more
- Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days
- As a Production Support Engineer, you will have the opportunity to work alongside other teams to deliver top notch solutions for enterprise client bases
- Our environment is fast-paced and gritty that allows for hungry, driven engineers to flourish
- Within 30 days you’ll be
- Acclimated with our OnPrem and Cloud products and start working on account access
- Within 60 days you’ll
- Start to join troubleshooting sessions with other engineers and learn the internal complexities
- Within 90 days you’ll
- Independently handle customer cases and incidents while working collaboratively with multiple internal teams
Application process
- This position will be posted for 60 days after May 29, 2025
Our take
The global fraud detection and prevention market size is expected to grow to $141.75 billion by 2028. There has been increasing investment from key players to develop secure fraud solutions across industries such as BFSI, manufacturing, healthcare and others.
Pindrop is propelling enterprises and consumers toward a voice-driven future by unlocking the value of voice interactions. Interacting with a financial institution, a digital assistant, a video chat, or a smart device can provide access to our unique identities, and open new capabilities in security and intelligence evoked solely from a voice.
Pindrop is a big player in fraud detection and voice authentication, currently delivering voice solutions to 8 of the top 10 banks in the world. Its competitors include iovation, ID Experts, ZIMPERIUM and Telsis Limited.
A 2023 partnership with NTT Data has expanded Pindrop's presence in Japan, capitalising on NTT's knowledge of the Japanese market, whilst 2024 funding will accelerate Pindrop's product development.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2024
$4.3m
LATE VC
Dec 2018
$90m
SERIES D
Total funding: $302.9m
Company benefits
- Paid Parental Leave
- Company holidays
- Unlimited paid time off
- Remote-first culture - including monthly work from home stipends
- Annual professional development and learning budget
- Pick your own Apple MacBook Pro
- Pension scheme
- Medical insurance/Private Health care
- Life Insurance and Critical Illness Insurance
- Flex schedules
- Best in class tools and tech stack
- Fun activities to celebrate our accomplishments as a team
Company HQ
Home Park, Atlanta, GA
Leadership
Vijay Balasubramaniyan
(Co-Founder & CEO)Software engineering experience at multiple companies, including Google and IBM.
Paul Judge
(Co-Founder & Executive Chairman)Also co-founder of Purewire, Inc, Luma, and TechSquare Labs.
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