Senior Programs and Business Operations Lead, Airbnb
Airbnb Guest Services
$196-245k
+ Bonus + Equity
More information about location
Community marketplace for holiday accomodation
Open for applications
Community marketplace for holiday accomodation
1001+ employees
Open for applications
$196-245k
+ Bonus + Equity
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- Experience: 12+ years of experience leading high-growth businesses, with a demonstrated ability to influence and align functional teams
- Proven track record of building and scaling new businesses
- Experience in the consumer services industry, particularly within a digital company, is preferred
- Analytical & Strategic Skills: Strong analytical abilities combined with a deep understanding of guest needs and market dynamics
- Ability to distill complex information into clear business strategies
- Communication & Leadership: Exceptional communication skills, with the ability to engage and influence stakeholders at all levels, including executive leadership
- Cross-functional Collaboration: Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision
- Adaptability & Innovation: Comfortable navigating ambiguity and working independently to execute complex programs
- A strategic thinker with a passion for innovation and new product development
- Business Operations: Proven experience in leading strategic and tactical execution within a large organization, with the ability to advise management on complex projects or issues
- Process Improvement: Capable of self-learning and developing tools to enhance processes, interpreting business risks, and recommending best practices
- Community Engagement: Strong enthusiasm for working closely with the Airbnb community, consistently demonstrating Airbnb’s core values and fostering a sense of belonging
What the job involves
- As a Senior Programs and Business Operations Lead, you will play a pivotal role in driving the global expansion of Airbnb's Guest Services business
- You will be responsible for developing and executing innovative strategies that align cross-functional teams, enabling rapid growth and ensuring the highest quality services for our guests and hosts worldwide
- Your attention to detail, strong analytical skills, and ability to manage multiple priorities will be crucial to your success in this role
- Strategic Leadership: Develop and implement strategic plans that drive growth for Airbnb's Guest Services business across various regions and service categories
- Navigate and address regional and category-specific challenges and opportunities
- Lead recurring performance meetings across leadership and functional teams to deliver results
- Cross-functional Alignment: Collaborate with cross-functional teams, including product marketing, finance, marketing, sales operations, and supply, to achieve shared objectives that deliver meaningful business results
- Partner to deliver Service Provider supply targets and quality supply
- Global Expansion: Lead cross-border projects to accelerate the global expansion of the Guest Services business, ensuring alignment with global team goals and Airbnb’s long-term goals
- Architect regular competitive evaluations across global markets to ensure optimal supply and demand levers are being met
- Operational Excellence: Leverage your analytical skills to translate data-driven insights into actionable operational plans that enhance the performance of our services business
- Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders
- Provide valuable guidance and support to help Services Hosts thrive within the Airbnb marketplace
- Innovation & Growth: Own and influence the business outcomes of this high-growth area, strategically planning for the next phases of expansion
- Pricing: Analyze and deliver competitive pricing models across global markets
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company values
- Champion the Mission: We’re united with our community to create a world where anyone can belong anywhere
- Be a Host: We're caring, open, and encouraging to everyone we work with
- Embrace the Adventure: We’re driven by curiosity, optimism, and the belief that every person can grow
- Be a Cereal Entrepreneur: We’re determined and creative in transforming our bold ambitions into reality
Company HQ
Showplace Square, San Francisco, CA
Articles
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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